Customer Support Representative II

IconmaJohnston, IA

$17 - $19 / hour

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Overview

Remote

On-site

Compensation

$17-$19/hour

Job Description

Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.Responsibilities:

The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:

Requirements:

Fluent in Spanish
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Experience with data management
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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FAQs About Customer Support Representative II Jobs at Iconma

What is the work location for this position at Iconma?

This job at Iconma is located in Johnston, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Iconma?

Candidates can expect a pay range of $16.89–$18.92 per hour for this role.

What employment applies to this position at Iconma?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Iconma?

You can apply for this role at Iconma either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.