Customer Support Specialist - Ks/Mo Region

Agiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure safe, reliable, and readily available equipment for patient care. We partner with hospitals and health systems nationwide to improve operations and support better patient outcomes-one customer interaction at a time.

ONSITE - Can be located at our Service Center in Earth City OR Springfield

Monday - Friday, 8a-4:30p

$20/hour

What's in it for You?

• Entry-level opportunity with hands-on training and ongoing support
• Build strong professional phone and customer service skills in a healthcare environment
• Be part of a collaborative, team-oriented call center
• Opportunity to grow within a customer-focused, healthcare-driven organization
• Meaningful work supporting hospitals and healthcare customers
• Competitive compensation and a comprehensive benefits package

What You Will Do in This Role?

• Handle heavy daily phone volume, serving as a primary point of contact for customers
• Take customer orders and service requests by phone from healthcare customers across Kansas and Missouri
• Use strong verbal communication and active listening skills to clearly understand customer needs
• Provide professional, patient, and confident phone support in every interaction
• Accurately enter orders, customer information, and call details into company systems
• Route service requests and orders to the appropriate service centers and internal teams
• Follow established procedures to research and help resolve product or service issues, ensuring proper follow-up
• Learn Agiliti's products and services and know when to escalate or route specialized questions
• Identify opportunities to offer additional products or services and share qualified leads with sales teams
• Support billing and collections activities, including purchase order numbers, invoice requests, and billing questions
• Assist service centers with basic administrative and office support tasks as needed
• Participate in training, quality, and process improvement activities
• Support and learn from experienced Customer Service Representatives on the team.

What You Will Need for This Role?

• High School Diploma or two (2) years of equivalent experience required
• Previous experience in a high-volume call center environment preferred
• Ability to multitask, prioritize, and manage time in a fast-paced, phone-heavy role
• Healthcare industry experience or knowledge preferred

This job description is not intended to cover every duty or responsibility. Other tasks may be assigned as needed to support business operations.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location:

St Louis Service Center

Additional Locations (if applicable):

Springfield District

Job Title:

Customer Service Representative II

Company:

Agiliti

Location City:

Hazelwood

Location State:

Missouri