Customer Support Specialist – Municipal Court (Public Sector SaaS) (Remote)

FUNDVIEWLubbock, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Customer Support Specialist – Municipal Courts

Company Overview

FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. Hundreds of cities, towns, and counties rely on FUNDVIEW to replace outdated legacy systems and move beyond spreadsheets or generic accounting tools that were not purpose-built for local governments.

Our integrated SaaS suite includes finance, utility billing, payroll, permitting, code enforcement, municipal court, and citizen services, giving local governments enterprise-grade software capability without added complexity.

Our mission is to make government work easier. We deliver intuitive software, fast onboarding, and responsive support so local governments can operate more efficiently and serve their communities with confidence.

Job Summary

FUNDVIEW is seeking a knowledgeable and customer-focused Customer Support Specialist with hands-on experience supporting Municipal Court operations and Case Management Systems. In this role, you will support our municipal clients as they manage court processes through our B2B SaaS platform.

You'll work directly with customers and our Product team to ensure timely resolution of municipal court related support requests.

Key Responsibilities

Provide frontline support to customers using our municipal court module via phone, email, and internal ticketing systems.
Troubleshoot issues related to case management, citations, warrants, court dockets, dispositions, payments, and reporting.
Guide customers through product features, system updates, and best practices for efficient court operations and case lifecycle management.
Assist users with workflows such as citation entry, court scheduling, fine and fee assessments, collections, and compliance tracking.
Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and enhancement requests.
Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources.
Assist with onboarding and training of new customers on municipal court functionality.
Stay current on regulatory updates relevant to municipal courts, including state statutes, court procedures, and reporting requirements.
Identify recurring customer challenges and provide insights that influence product improvements and support processes.

Required Qualifications

High School diploma or equivalent experience (associate's degree preferred)
4+ years of experience working in municipal court operations or supporting court/case
management software
Strong understanding of municipal court processes, including case lifecycle, citations, warrants, dockets, and dispositions
Familiarity with court fines, fees, collections, and compliance requirements
Customer-first mindset with experience supporting external clients
Strong communication, troubleshooting, analytical skills and attention to detail
Ability to translate complex technical concepts into clear, user-friendly guidance
Ability to work independently and collaboratively in a team environment
Ability to handle multiple tasks simultaneously, to complete work despite frequent interruptions, and to organize and prioritize tasks

Preferred Qualifications

Experience in B2B SaaS customer support roles
Knowledge of municipal/government court systems and public sector compliance requirements
Familiarity with ticketing systems (e.g. Zendesk, Microsoft Dynamics 365)
Exposure to software implementation support or customer training activities
Experience with Microsoft Office suite

You'll Excel in This Role If You

Have a passion for empowering users and helping them succeed with technology.

Possess the ability to remain calm and effective under pressure, while working in a fast-paced environment.

Have curiosity, initiative, and a continual improvement mindset - for yourself and the product.

Why Join Us

At FUNDVIEW, we're passionate about delivering innovative solutions to help our clients in the public sector achieve their goals. You'll join a growing, highly collaborative team where your work directly impacts customer success and product evolution

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FAQs About Customer Support Specialist – Municipal Court (Public Sector SaaS) (Remote) Jobs at FUNDVIEW

What is the work location for this position at FUNDVIEW?

This job at FUNDVIEW is located in Lubbock, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at FUNDVIEW?

Employer has not shared pay details for this role.

What employment applies to this position at FUNDVIEW?

FUNDVIEW lists this role as a Full-time position.

What experience level is required for this role at FUNDVIEW?

FUNDVIEW is looking for a candidate with "Senior-level" experience level.

What benefits are offered by FUNDVIEW for this role?

FUNDVIEW offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at FUNDVIEW?

You can apply for this role at FUNDVIEW either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.