Customer Support Specialist
HelloTeamNaples, FL
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Job Description
About HelloTeam: HelloTeam is at the forefront of transforming HR technology to empower businesses with innovative solutions for enhanced employee engagement and operational efficiency.Position Summary: This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance. Serving as a primary point of contact, this individual supports clients through onboarding, ongoing use, and issue resolution to ensure a successful experience with the platform.The specialist collaborates cross-functionally to address escalations, documents all interactions and progress within the system, and helps drive client adoption and satisfaction. Success in this role requires strong communication skills, the ability to manage multiple priorities, and a proactive, solutions-oriented approach to both support and client enablement.Responsibilities Include:
- Handling inbound and outbound communications (phone, email, and support requests)
- Support client onboarding and implementation by conducting training sessions, guiding clients through platform setup and configuration, and ensuring alignment with best practices.
- Troubleshooting platform-related issues, and providing clear, timely resolutions.
- 1-3+ Year of experience in a Customer Support role
- Customer service and communication skills including business writing
- Software and environment trouble-shooting and diagnostic skills
- Solid understanding of basic computer functions and ability to teach/train users
- Experience supporting Software As A Service preferred (Not Required)
- Strong oral and written communications skills
- Excellent organizational, problem solving and communications skills
- The ability to work independently and balance multiple priorities
- Team player, resourceful, flexible
- Previous professional customer and/or technical support experience
- Previous Paychex Flex experience preferred (Not Required)
- An Associate's or Bachelor's degree in Communications, Business Administration, or similar course of study is preferred (Not Required)
Powered by JazzHR
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Support Specialist Jobs at HelloTeam
What is the work location for this position at HelloTeam?
This job at HelloTeam is located in Naples, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at HelloTeam?
Employer has not shared pay details for this role.
What employment applies to this position at HelloTeam?
HelloTeam lists this role as a Full-time position.
What experience level is required for this role at HelloTeam?
HelloTeam is looking for a candidate with "Senior-level" experience level.
Does HelloTeam allow remote work for this role?
Yes, this position at HelloTeam supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at HelloTeam?
You can apply for this role at HelloTeam either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.