Customer Support Specialist

Swank Motion Pictures, Inc.Saint Louis, MO

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

As the world's largest non-theatrical distributor of movies, Swank partners with top studios like Disney, Universal, Warner Bros., and Paramount to bring Hollywood entertainment to audiences beyond traditional theaters. Founded in 1937 and headquartered in St. Louis, the company delivers licensed film content to colleges, K-12 schools, hospitals, cruise lines, libraries, and many other unique venues worldwide.

The Customer Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

Serve as a point of contact for K-12 streaming customers, ensuring timely and professional communication
Respond to inquiries and provide accurate solutions to account-related questions and platform navigation
Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources
Manage scheduled check-ins, surveys, and follow-up communications to ensure satisfaction
Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience
Collaborate with internal teams to share insights that improve customer engagement and retention strategies

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FAQs About Customer Support Specialist Jobs at Swank Motion Pictures, Inc.

What is the work location for this position at Swank Motion Pictures, Inc.?

This job at Swank Motion Pictures, Inc. is located in Saint Louis, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Swank Motion Pictures, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Swank Motion Pictures, Inc.?

Swank Motion Pictures, Inc. lists this role as a Full-time position.

What experience level is required for this role at Swank Motion Pictures, Inc.?

Swank Motion Pictures, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Swank Motion Pictures, Inc.?

You can apply for this role at Swank Motion Pictures, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.