Customer Support Specialist

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

About the Role

Are you passionate about marine technology and eager to start or continue your career in customer support? Join Raymarine's frontline team and help boating enthusiasts around the world get the most out of their marine electronics. As a Tier 1 Support Agent, you'll be the first point of contact for customers seeking help with our innovative products-from chartplotters and radars to autopilots and fish finders.

This entry-level role is ideal for recent graduates who are enthusiastic about troubleshooting, enjoy helping others, and want to grow in a dynamic, customer-focused environment.

Key Responsibilities

• Customer Interaction: Respond to inquiries via phone, web, and email, using our knowledge base and FAQs or escalating to Tier 2 when needed.
• Technical Troubleshooting: Assist customers in resolving issues related to Raymarine products, with guidance and support from experienced team members.
• Follow-Up & Resolution: Provide callbacks and follow-through to ensure customer satisfaction within departmental KPIs.
• Complaint Handling: Help resolve customer complaints and escalate complex cases to the line manager.
• Knowledge Base Development: Contribute to FAQs and support documentation to empower customer self-service and improve support quality.
• Remote Support: Use tools like TeamViewer to assist customers with diagnostics and issue resolution.
• Repair Coordination: Support the administration of repairs via Raymarine's customer portal.
• Team Collaboration: Work closely with colleagues to share insights and strengthen team performance.
• Additional Duties: Take on other support-related tasks as assigned.

What You Bring

• Strong verbal and written communication skills in clear, grammatically correct English.
• Comfortable using PCs and telephony systems.
• A customer-first mindset and eagerness to learn.
• Interest in electronics and a willingness to develop technical troubleshooting skills.
• Ability to work well in a team and take initiative.
• Motivation to grow professionally in the maritime industry.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.