Customer Support Talent Pool

AmadeusSan Jose, CA

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

Hybrid remote

Job Description

Job Title

Customer Support Talent Pool

Summary of the Role

As a Customer Support Analyst, you will provide first-line technical support to Amadeus customers through phone, email, and chat channels. You will investigate and resolve incidents, answer product-related questions, and escalate complex issues when necessary, ensuring a high-quality customer experience and adherence to service levels.

In This Role You'll

Accurately document and manage cases using ticketing systems and knowledge tools.
Contribute to improving internal knowledge resources and support documentation.
Escalate issues to internal resolver groups or external providers when required.
Respond to customer inquiries regarding Amadeus products and solutions.
Investigate, troubleshoot, and resolve incidents and service requests.
Collaborate with cross-functional teams to resolve complex issues.
Keep customers informed about the status of critical incidents.

About the Ideal Candidate

Required Qualifications

1+ year of experience in a Technical Support, Help Desk, Service Desk, or IT Support role.
Ability to manage multiple technical issues and priorities in a fast-paced environment.
Advanced English proficiency (C1 or higher), both written and verbal.
Strong troubleshooting, analytical, and problem-solving skills.
Availability to work in a hybrid model.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

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FAQs About Customer Support Talent Pool Jobs at Amadeus

What is the work location for this position at Amadeus?

This job at Amadeus is located in San Jose, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Amadeus?

Employer has not shared pay details for this role.

What employment applies to this position at Amadeus?

Amadeus lists this role as a Full-time position.

What experience level is required for this role at Amadeus?

Amadeus is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Amadeus?

You can apply for this role at Amadeus either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.