Customer Support Technician
DISHERPlainwell, MI
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Overview
Schedule
Flexible-schedule
Full-time
Career level
Senior-level
Benefits
Flexible/Unlimited PTO
Career Development
Job Description
Customer Support Technician – Plainwell, Michigan
DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.
What it's like to work here:
This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team.
What you will get to do:
- Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.
- Answering customer service phone calls and e-mails.
- Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.
- 50% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.
- Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.
- Other project related activities as needed.
What will make you successful:
- 3 to 5 years of experience in a related field or position.
- Travel experience.
- Driver’s license.
- Ability to get a passport (travel to Canada and Mexico).
- Experience with electrical systems and controllers - HMI troubleshooting experience.
- Proficiency with a multimeter.
- Must enjoy learning new things.
- Must be able to act calmly in stressful situations.
- Self-motivated and organized.
- Good communication skills.
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FAQs About Customer Support Technician Jobs at DISHER
What is the work location for this position at DISHER?
This job at DISHER is located in Plainwell, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at DISHER?
Employer has not shared pay details for this role.
What employment applies to this position at DISHER?
DISHER lists this position under the following employment categories:
- Flexible-schedule
- Full-time
What experience level is required for this role at DISHER?
DISHER is looking for a candidate with "Senior-level" experience level.
What benefits are offered by DISHER for this role?
DISHER offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at DISHER?
You can apply for this role at DISHER either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.