Customer Technology Implementation Director

Your Leadership.

Our Power.

Unlimited Potential.

Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world's leading brands ― and our employees' careers ― by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for professionals like you.

Want to be part of something powerful? It's time to look at Taylor.

Your Opportunity: The Customer Technology Implementation Director is accountable for the end-to-end execution, standardization, and continuous improvement of technology implementations across Taylor's customer technology platforms. This role exists to address growing implementation demand by establishing a single, accountable leader responsible for delivery outcomes, operating discipline, and scalability.

Work Authorization:

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

People Leadership & Capacity

• Directly manage and develop a team of 9-10 technology implementation specialists; lead implementation capacity planning and resource management, including contractor onboarding and utilization.

• Coordinate cross-functional staffing and sequencing to ensure the team can deliver against implementation demand.

Operating Model, Governance & Cross-Functional Delivery

• Own end-to-end implementation delivery outcomes across all Customer Technology platforms (3-4 customer-facing platforms), including new client implementations and migrations from legacy to strategic platforms.

• Serve as the single accountable leader for implementation timelines, scope management, delivery quality, and client readiness.

• Establish (or mature) and enforce a standardized, step-by-step implementation operating model from pre-sales through contracting, discovery, execution, go-live, and support SLAs, including global and platform-specific checklists, readiness criteria, and retrospectives.

• Coordinate cross-functional execution and partnership with Sales, Category Leadership, Software Engineering, Project Management, Operations, Application Support, Security, and Legal.

Metrics, Communication & Continuous Improvement

• Identify, track, and improve implementation KPIs such as cycle time, defect leakage, post-go-live support load, and overall implementation success.

• Clearly communicate implementation status across client and internal stakeholders (from analyst to C-suite) using consistent reporting and executive-ready summaries.

• Drive continuous improvement to reduce rework, delivery friction, and onboarding risk, supporting technology-enabled revenue growth, innovation, and migration initiatives.

Success Measures

Success in this role will be measured by improved implementation predictability, reduced delivery risk, consistent execution across platforms, and the organization's ability to scale implementations in support of revenue growth, technology rationalization, and innovation initiatives.

You Must Have:

• 8+ years of experience leading complex technology implementations or delivery operations

• 3+ years in a client-facing role

• 3+ years of people leadership experience

• Demonstrated success building repeatable delivery models and operating discipline

• Strong cross-functional leadership and stakeholder management skills

• Experience managing implementation capacity, prioritization, and execution under competing demands

• Familiarity with customer onboarding, support readiness, and post-go-live stabilization models

• Experience with Monday.com

We Would Also Prefer:

• Experience with eCommerce or ordering platform implementations

• Background in scaling multi-client or multi-platform delivery teams

• Comfortable exploring the use of AI in continuous improvement & operational efficiency

The anticipated annual salary range for this position is $140,000 - $165,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.