Customs Product Expert - North, East & Nepal

Purpose of the Role:

Responsible for assisting sales with technical queries, address the customer's requirements with cost-effective, high quality and help onboarding of new clients into process. The Customs product expert acts as a key point within the entire commercial engagement with the customer.

Key Responsibilities:

• Deliver Area Strategy for CHB with focus on maximizing Revenues, delivering Area GP and EBIT for CHB product portfolio
• Develop and drive the establishment of a competitive network for our CHB product offering.
• Optimize our CHB approach, defining proper break points and conversion targets per trade lane thus ensuring delivery of product with high compliance standards to our customers.
• Strengthen the engagement with global network and drive value through local business wins
• Contribute product development information to the budget process and actively engage to establish, communicate and manage pricing guidelines for sales
• Lead collaboration between Product development, Operations and Sales and Customer Experience Management
• Consistently communicate with sales and current/prospective customer base to understand what their needs are and position our value offering according.
• Drive all aspects of Compliance for the CHB Product offering which includes but is not limited to regulatory
• Organize the implementation of new processes and policies for the CHB product to improve efficiency thus improving customer experience
• Collaborate with procurement to negotiate and benchmark vendor rates, participate in RFQs, work closely on procurement of CHB service from globally approved Partners.
• Coach, motivate and build a high performing team.

Critical Competencies:

• MBA or equivalent preferred in Business or Supply Chain management
• Minimum 10 years minimum of CHB product experience in Logistics industry
• Candidate must be certified with G/F card as per Indian Customs will be an advantage
• Self-starter with commercial acumen
• Advanced interpersonal communication skills and negotiation skills
• Demonstrated experience in solution design
• Demonstrated product portfolio expertise,Strategic mindset and strong execution skills
• Ability to identify Customer pain points using qualitative and quantitate data

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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