Cyara Tester

Artech LLCDetroit, MI

$55 - $60 / hour

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Overview

Remote

On-site

Compensation

$55-$60/hour

Job Description

Request ID: 102051-1 Title: Cyara Tester Location: Detroit, MI / remote Duration: 6 months Pay Range: $55 - $60/Hour on W2/C2C (All inclusive)JOB DESCRIPTION:

Must Have Technical/Functional Skills
Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
Good understanding of below contact center concepts:
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
Design, develop, execute and maintain automated test scripts for the IVR system
Verify and validate performance and reliability of the IVR system.
Good understanding of Cyara Velocity, Cruncher and Pulse modules
Develop and document test plans
Work closely with the development team to ensure defects are closed timely manner.
Strong analytical, problem-solving and Troubleshooting skills
Excellent communication skills and should work directly with customers/vendor

Roles & Responsibilities:

Develop, maintain, and execute CYRA automated test scripts.
Build automated suites for regression, smoke, and functional testing.
Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
Analyze CYRA reports and troubleshoot failures
Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
Ability to simulate concurrent calls and track system performance
Prepare test scenarios, test cases, and reusable scripts
Perform E2E customer journey testing for voice & digital channels
IVR platform testing by Cyara and Python/JavaScript for test automation
Generic Managerial Skills, If any

Preferred Skills: Good understanding of Software Testing Lifecycle (STLC) Knowledge of contact center platforms: NICE CXone Genesys Cisco UCCE / UCCX Role Descriptions: Cyara IVR Tester Essential Skills: Cyara IVR Tester Desirable Skills: Genesys Developer Keyword: ~Genesys Developer~ Skills: Test Automation~Genesys Inbound Voice Experience Required: 6-8Company Benefits & Culture Opportunity to work with a dynamic team in a fast-paced environment Exposure to cutting-edge technologies and methodologies Supportive and collaborative work culture .Appreciate your quick response and please feel free to reach me out for any query you may have. Thanks

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FAQs About Cyara Tester Jobs at Artech LLC

What is the work location for this position at Artech LLC?

This job at Artech LLC is located in Detroit, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Artech LLC?

Candidates can expect a pay range of $55–$60 per hour for this role.

What employment applies to this position at Artech LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Artech LLC?

You can apply for this role at Artech LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.