Design Associate – In-Home Sales & Customer Experience

Floor Coverings InternationalBloomington, Minnesota

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Job Description

About Us

Floor Coverings International (FCI) is the #1 flooring franchise in North America. We bring the showroom directly to the customer’s home, offering a high-touch, consultative experience that’s completely different from the traditional retail flooring model.

We are seeking a Design Associate with a passion for design and customer service to join our fast-growing team. If you're outgoing, organized, and excited to help homeowners improve their spaces, this is a great opportunity to grow your career.

Key Responsibilities

🛋️ Sales & Design Consultations

Visit customers' homes to assess their flooring needs
Present flooring options using FCI’s exclusive technology and sales system
Provide design guidance based on style, function, and budget
Close sales through trust-based, consultative selling

📆 Customer Experience & Project Coordination

Manage customer relationships from consultation to installation
Communicate regularly with the customer, production team, and office staff
Assist with material ordering and scheduling installations
Follow up after jobs are complete to ensure satisfaction and collect referrals/reviews

📈 Lead Management & Marketing

Follow up on open and past estimates
Re-engage old leads and prospects
Attend local networking groups and community events
Support marketing initiatives such as door hanger distribution and home shows

Requirements

Associate’s or Bachelor’s degree preferred
Strong communication and people skills – must enjoy working with others
Organized, reliable, and self-motivated
Comfortable using technology (iPad, CRM, email – training provided)
Valid driver’s license and reliable transportation required
Willingness to undergo a comprehensive background check
Willing to wear company-branded attire during appointments (provided)

What We Offer

Paid training and mentorship to help you succeed
Competitive base salary + uncapped commission
Performance-based bonuses and travel incentives (e.g., annual trip to Cancun)
Growth opportunities into leadership or specialized roles
Positive, team-oriented culture
All sales tools, iPad, and branded clothing provided

Schedule

Monday to Friday
Occasional evenings/weekends for events or appointments

Compensation

💰 Base Salary + Commission + Bonuses
💡 Top performers earn in six-figures annually

Ready to Join a Winning Team?

Apply now to take the next step in your sales or design career and help homeowners love where they live!

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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FAQs About Design Associate – In-Home Sales & Customer Experience Jobs at Floor Coverings International

What is the work location for this position at Floor Coverings International?

This job at Floor Coverings International is located in Bloomington, Minnesota, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Floor Coverings International?

Employer has not shared pay details for this role.

What employment applies to this position at Floor Coverings International?

Floor Coverings International lists this role as a Full-time position.

What experience level is required for this role at Floor Coverings International?

Floor Coverings International is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Floor Coverings International for this role?

Floor Coverings International offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Floor Coverings International?

You can apply for this role at Floor Coverings International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.