Customer Service Representative III
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$21-$26/hour
Benefits
Career Development
Job Description
Customer Service Representative
Joint Expeditionary Base Little Creek
Virginia Beach, VA 23459
On-Site Position
Compensation: $21.44/hr - $25.55/hr (Depending on Benefit Selection)
24/7/365 Flexibility
Do you have strong customer service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Little Creek, VA.
As a Customer Service Representative, you will:
• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Here is a short video of My Navy Career Center:
https://www.youtube.com/watch?v=n86B5UY7H4o
Requirements:
- DOD Secret Security Clearance Eligible
- Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus.
- Experience in customer service and responding to requests for information,
- Contact center experience preferred
- Knowledge of current CRM systems
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
- Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
- Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
- The ability to multi-task, prioritize, and manage time effectively
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Proven experience as a data entry clerk or similar position.
Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Automate your job search with Sonara.
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FAQs About Customer Service Representative III Jobs at Strategic Data Systems
What is the work location for this position at Strategic Data Systems?
This job at Strategic Data Systems is located in Little Creek, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Strategic Data Systems?
Candidates can expect a pay range of $21.44–$25.55 per hour for this role.
What employment applies to this position at Strategic Data Systems?
Strategic Data Systems lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Strategic Data Systems?
Strategic Data Systems is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Strategic Data Systems for this role?
Strategic Data Systems offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Strategic Data Systems?
You can apply for this role at Strategic Data Systems either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.