Field Operator

TSMGNew York, NY

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Job Description

Role Overview:

We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.

Key Responsibilities:

Accurate and timely collection, extraction and processing of data using proprietary software.
Installing and testing hardware (requires use of technical/installation equipment).
Identify and troubleshoot recurring problems and work with team to make improvements
Raise dependencies and risks when performing operations
Support device inventory maintenance and setup and prepare devices for operations

Minimum requirements:

Ability to work both independently and within a team
Ability to efficiently plan, document, and communicate status on projects.
Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
Ability to navigate ambiguity and make quick course corrections when necessary
Aptitude for learning new technologies
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Willingness and ability to travel within city limits as well as in the region
Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather (up to 10 miles per day)
Clean driving record and a valid Driver’s License

Preferred Qualifications:

BA or BS degree or equivalent practical experience.
Experience using Android, iOS, or in-development tools, Familiarity with Mobile & web technologies

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