D365 Business Central Consulting Manager
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Overview
Job Description
Position Summary
The Dynamics Consulting Manager is responsible for leading the consulting and project management teams within the Business Intelligence group, with a focus on Microsoft Dynamics GP and Business Central solutions. This role provides both functional and technical leadership, serving as the primary escalation point for complex client, delivery, and customer relationship challenges. This position is responsible for driving successful project delivery, ensuring high-quality consulting services, and developing team members through coaching, mentorship, and career guidance. This role also owns customer engagement and satisfaction, ensuring strong partnerships and proactive communication across all client interactions.
Essential Duties and Responsibilities
Lead and manage Dynamics consultants and project managers across implementation and support engagements
Serve as primary functional and technical escalation point for complex client and internal issues
Act as executive escalation point for customer concerns, ensuring timely resolution and high customer satisfaction
Own customer engagement strategy across accounts, including relationship health, communication cadence, and issue resolution
Oversee delivery of Dynamics GP and Business Central projects, ensuring quality, timeline, and budget adherence
Drive best practices and standardization across consulting methodologies, project delivery, and documentation
Mentor, coach, and develop team members, including career planning, performance feedback, and skill development
Partner with sales and leadership teams to support pre-sales activities, solution design, and scoping
Monitor team utilization, project performance, and margins; identify opportunities for improvement
Ensure effective communication of risks, issues, and status updates within internal systems and leadership forums
Collaborate with internal teams (support, development, and BI) to ensure seamless customer experience
Assist in building training programs, knowledge transfer initiatives, and onboarding materials for consulting staff
Identify opportunities to expand services, improve client outcomes, and grow recurring revenue streams
Promote a strong team culture aligned with Centre's values of Ownership, Doing It Right, and Trusting Partnerships
Education/Experience/Certifications
Bachelor's Degree or higher preferred
7+ years of experience in Dynamics GP and/or Business Central consulting, implementation, and support
2+ years of leadership or team management experience preferred
Strong functional and/or technical expertise in Microsoft Dynamics ERP solutions
Proven ability to manage multiple projects and teams in a fast-paced environment
Excellent communication, leadership, and problem-solving skills
Strong customer relationship management and executive communication skills
Experience working in a team-oriented, collaborative environment
Microsoft certifications in Dynamics GP, Business Central, or related technologies preferred
Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Occasional lifting (up to 10 pounds and occasionally lift and/or move up to 50 pounds) may be required.
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
Frequent local travel is required.
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