Customer Service Associate

Aerus of HoustonHouston, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Aerus is looking for a customer service representative to join our team in our Spring office. This person will drive customer satisfaction by fielding inquiries, addressing customer issue points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

Experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

Who We Are: Our History and Commitment to Service

Beyond by Aerus combines natural, world-class technologies with innovative and revolutionary processes to create extraordinary healthy living environments. This new standard of environmental quality comes with the Beyond by Aerus promise of Guaranteed Satisfaction.

We have an unmatched history of innovation for over 90 years, and the Smithsonian Institute recognized our Model 30 Canister Vaccum as one of the Top 100 US products ever designed. We have served over 50 million satisfied customers in our 90 years of business. Most importantly, over 99.9% of those customers have said they would recommend us to family and friends. We are committed to exemplary service and remarkable technological advancement. Aerus and its Beyond Technologies endeavor to keep this promise to you with natural, healthy environmental solutions that exceed your imagination.

WORLD RENOWNED LEGACY

Since our beginning as Electrolux in the USA in 1924, Aerus® has been known as an industry leader in creating healthy environments and providing reliable lifetime service. Our legacy is renowned for friendly, unparalleled customer service and products you can rely on.

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FAQs About Customer Service Associate Jobs at Aerus of Houston

What is the work location for this position at Aerus of Houston?

This job at Aerus of Houston is located in Houston, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Aerus of Houston?

Employer has not shared pay details for this role.

What employment applies to this position at Aerus of Houston?

Aerus of Houston lists this role as a Full-time position.

What experience level is required for this role at Aerus of Houston?

Aerus of Houston is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Aerus of Houston?

You can apply for this role at Aerus of Houston either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.