General Manager (Miss J's Cafe)

The General Manager at Miss J's Cafe is responsible for overseeing the day-to-day operations of the cafe, ensuring an exceptional dining experience for customers, maintaining high-quality food and beverage standards, and leading a team of employees. The General Manager is accountable for achieving business objectives, ensuring profitability, managing staff, and delivering excellent customer service.

Key Responsibilities:

1. Leadership & Staff Management:
• Lead, motivate, and develop a team of cafe staff, including cooks, servers, baristas, and cleaning staff.
• Hire, train, and provide continuous coaching to employees to maintain high performance and customer service standards.
• Develop and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs.
• Conduct regular performance reviews and provide constructive feedback to employees.
2. Customer Service:
• Ensure a high level of customer satisfaction by consistently providing outstanding service.
• Address and resolve customer concerns or complaints promptly and professionally.
• Create a welcoming atmosphere for guests, fostering customer loyalty and repeat business.
• Oversee the cafe's ambiance, ensuring cleanliness, comfort, and a positive environment for customers.
3. Financial & Operational Management:
• Oversee daily operations, ensuring that the cafe runs smoothly and efficiently.
• Manage budgets and financial goals, including controlling labor costs, food costs, and overall expenses.
• Monitor sales and implement strategies to boost revenue, such as special promotions or loyalty programs.
• Manage inventory, order supplies, and maintain proper stock levels to avoid shortages or waste.
• Analyze sales data and customer trends to make informed business decisions.
4. Food Quality & Safety:
• Ensure food preparation and service adhere to safety and sanitation regulations.
• Work with kitchen staff to maintain consistency in food quality and presentation.
• Regularly review and update the menu, ensuring offerings are current and appealing to customers.
• Enforce all health and safety regulations, including cleanliness, food handling, and kitchen safety procedures.
5. Marketing & Community Engagement:
• Develop and implement marketing strategies to attract and retain customers, such as social media promotion, partnerships, and local events.
• Engage with the local community to build brand awareness and loyalty.
• Plan and organize special events or promotions to drive traffic to the cafe.
• Track customer feedback and continuously seek ways to improve the overall customer experience.
6. Administrative & Reporting:
• Ensure accurate and timely completion of daily operational reports, including financial and inventory records.
• Manage payroll and ensure compliance with labor laws.
• Maintain effective communication with the cafe owner(s) or upper management regarding performance, issues, and goals.
• Handle cash management and oversee safe handling of funds, deposits, and financial transactions.

Qualifications:

• Proven experience in the food service industry, preferably in a managerial or supervisory role.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent customer service and communication skills.
• Experience with budgeting, financial reporting, and cost management.
• Knowledge of food safety standards and regulations.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Flexible availability, including weekends, evenings, and holidays as needed.