Data Center Technician III

Job Description:

The Data Center Technician III role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A strong understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician III must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions:

• Lead and mentor DCT I and II team members by training on Technical Operations best practices, auditing procedures, ticket analysis, communication standards, and provisioning workflows.
• Serve as a trusted peer resource, providing guidance across operational tasks, documentation, and escalation paths.
• Own project-level responsibilities, including resource allocation, task delegation, and deadline setting for provisioning and maintenance efforts.
• Participate in hiring and onboarding, offering feedback during interviews and documenting candidate evaluations.
• Train peers on reporting and monitoring, including customer-specific reports, badge/access group audits, and facilities documentation (Power, OpsDB, ServiceNow, Access Logs, Security Desk).
• Take ownership of access control systems, troubleshooting badge issues, ensuring compliance, and maintaining monitoring protocols.
• Lead site safety efforts, training others on walkthrough procedures and emergency readiness, including Go-Team coordination.
• Demonstrate advanced alert response capabilities, articulating observed conditions, answering complex questions from DCM/CIE, and providing possible solutions for remediation.
• Understand and interpret critical infrastructure systems, including one-line diagrams, fire suppression, and cooling systems; confidently communicate impact and response procedures.
• Validate and translate complex instructions for Remote Hands tasks, ensuring alignment with customer environments and resolving discrepancies.
• Perform maintenance and PRJTASK requests independently, with full ownership of execution and quality.
• Model professionalism and operational excellence, consistently reinforcing standards and supporting team development.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Required Qualifications:

• Experience in a 24/7 production environment.
• Strong critical thinking skills.
• Proficient understanding of Windows and Microsoft operating systems.
• Knowledge of networking like Routing, Subnets, and Communication protocols.
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Knowledge of data center operations.
• Strong attention to detail, making and keeping commitments, and meeting deadlines.
• Familiarity with cable standards, such as 568A and B pin-outs.
• Excellent verbal and written communications skills.
• Proficient understanding of internal platforms and standard backup job troubleshooting.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• High school diploma or equivalent.
• 3+ years of experience working within an IT or Data Center Support environment.

Preferred Qualifications:

• 4 years of experience working within an IT or Data Center Support environment.
• Network+, Security+ or pursuing similar certification.

Physical Requirements:

• Ability to climb ladders and work aloft.
• Ability to work in hot and cold temperature environments.
• Ability to maneuver pallet jacks.
• Ability to lift up to 50 lbs.
• Ability to pull and install cabling.
• Limited travel may be required

Base Pay Range: Hourly salary range offered for this position is estimated to be $26.50 - $30.50. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Work Shift: Monday through Friday from 8:00 AM to 4:00 PM

This position has the following safety hazards:

☒ Chemical

☒ Confined Spaces

☒ Electrical

☒ Ergonomics

☒ Climb ladders

☒ Mechanical lift

☒ Noise

☒ Temperature Extremes

☒ Trip/Fall

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

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EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.