Data Entry & Diesel Service Writer

Savannah Logistics Group has an immediate need for a Data Entry & Service Writer. We have one of the best benefits packages in the industry to include health insurance, paid time off, 401k with company match, dental, vision, life and many other benefits. This is not just a job, it's a career with a growing family, faith-based owned and operated business. Come join our family! Our environment is team-oriented, fast-paced, and safety-focused.

Data Entry & Service Writer. Job Responsibilities:

The Data Entry & Service Writer plays a critical role in keeping the diesel shop running smoothly by accurately documenting repair information, supporting technicians, and ensuring customers receive clear, timely communication. This position blends administrative precision with frontline service writing, making it ideal for someone who thrives in a fast-paced, detail‑driven environment

Supervisory Responsibilities:

• None

Data Entry & Service Writer.

Key Responsibilities

• Service Documentation - Create, update, and maintain repair orders, work orders, and service tickets with accurate customer and vehicle information.
• Data Entry Management - Input labor times, parts used, diagnostic notes, and technician comments into the shop management system with high accuracy.
• Customer Communication - Greet customers, gather vehicle concerns, explain recommended services, and provide status updates throughout the repair process.
• Technician Coordination - Work closely with diesel technicians to clarify repair needs.
• Quality Control - Review completed work orders for accuracy before closing and billing.
• Customer Service - Provide a professional, friendly experience for every customer, ensuring clarity and trust in the repair process.

Required Skills & Qualifications

• Automotive Knowledge - Familiarity with diesel engines, repair terminology, and shop workflow.
• Typing & Data Accuracy - Strong data entry skills with attention to detail.
• Software Proficiency - Experience with shop management systems, Fullbay preferred.
• Communication Skills - Ability to clearly explain repair needs and timelines to customers.
• Organization - Capable of managing multiple repair orders and tasks simultaneously.
• Problem-Solving - Able to troubleshoot missing information, clarify technician notes, and keep workflow moving.

Preferred Experience

• Diesel Shop Experience or heavy‑duty repair environment
• Service Writing Background
• Customer Service Roles
• Parts Knowledge

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.
• Problem solving
• Quality focus
• Productivity
• Estimating
• Product knowledge
• Customer service

Education and Experience:

• A high school diploma or equivalent is required.
• Minimum 2-5 years parts, with truck shop, data entry experience a plus.
• Computer and point-of-sale proficiency
• Previous customer service experience
• Valid driver's license with an acceptable driving record

Physical Requirements:

• Employee is required to sit approximately 50%, stand 25%, and walk 25% of work time.
• Must be able to lift up to 50 pounds at times.
• Able to travel as needed.

All offers contingent upon background check and drug screen.