Data Entry Clerk- ECM (ONSITE - Los Angeles)

Essential Duties:

• Enter new ECM student/member demographics, referral information, admission dates, and required program fields into the EHR system with a high level of accuracy.
• Upload all required documentation (e.g., consents, eligibility verification, ROI, care plans, assessments, outreach logs) into the correct EHR categories.
• Maintain naming conventions and filing standards to ensure documents are easily accessible for audits and quality checks.
• Monitor incoming referrals and promptly initiate EHR entries in alignment with MCP timelines.
• Prepare reports from the electronic health record system for the timely submission of claims, working closely with the accounting department to ensure proper reimbursement for services. 
• Ensure all admission and enrollment data meet Medi-Cal, DHCS, and individual MCP (IEHP, LA Care, Kaiser, Molina, ILS, Blue Shield, Anthem Blue Cross…etc.) requirements.
• Track missing documents and follow up with Case Managers to secure outstanding forms or signatures.
• Verify accuracy of admission dates, program flags, and authorization data to ensure billing readiness.
• Support QA audits by ensuring documentation is uploaded in advance of internal and MCP audits.
• Ensure complete client charts within agency’s Electronic Health Record (EHR).
• Communicate with Case Managers, LVNs, CHWs, BHCMs, and QA staff to resolve discrepancies in documentation or referrals.
• Monitor workload dashboards and notify leadership of delays, bottlenecks, or recurring issues with referral data.
• Generate simple reports or summaries on completed uploads or pending items upon request.
• Answer phones, respond to emails, and interface with others in a professional and courteous manner.
• Attend workshops, meetings, and trainings as requested by supervisor.
• Perform any other assigned tasks or duties

Education and Experience:

Required:

• High School diploma or GED required, and (2) years related experience in a data entry or administrative role, preferably within a healthcare or social services setting. 
• Excellent attention to detail and the ability to manage complex information with high accuracy. 
• Strong organizational and time-management skills.
• Proficiency with data entry, electronic health record systems, and Microsoft Office suite. 
• Effective written and verbal communication skills. 
• Experience with managing reports and reviewing services prior to claim submission in a behavioral healthcare setting is a plus.

Certifications or Licenses: Required:

• Driver’s License

Skills/Abilities:

• Proficient in EHR systems (e.g., Exym, Epic) or ability to learn new platforms quickly.
• Strong typing accuracy and speed; experienced in digital document uploading, naming conventions, and file organization.
• Familiarity with Microsoft Office (Excel, Word), PDFs, and cloud-based storage systems.
• Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
• Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
• Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
• Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
• Strong oral and written communication skills.
• Ability to troubleshoot basic digital file issues (e.g., file formatting, upload problems, missing metadata).
• Strong attention to detail and ability to maintain high accuracy while handling repetitive tasks.
• Consistent ability to meet deadlines, follow structured workflows, and work independently with minimal supervision.
• Excellent record-keeping and document-tracking abilities, especially in fast-paced environments with multiple referrals.

ADA Information:

Physical Requirements:  

• Faculty must frequently lift and/or move up to 50 pounds.
• Frequently required to sit and/or stand for extended periods of time.
• Frequently required to type for extended periods of time. 
• Occasionally required to reach, walk, climb, pull, push, grasp, stretch, stoop. 
• Frequently required to talk, hear, see, and use repetitive motions. 
• Frequently able to communicate in verbal and written form.
• Frequently able to use all types of vision, such as close vision, distance vision, color vision, peripheral vision, and depth perception, to complete daily tasks.
• Required to wear comfortable and office appropriate clothes. 

Mental Demands:

• Ability to change direction as priorities shift. 
• Ability to thrive in an environment that requires one to adapt to changing circumstances. 
• Ability to professionally work under pressure with difficult or temperamental students & faculty. 
• Ability to handle mental and emotional stress related to the position.

Work Conditions:

• Generally, in an indoor office setting. 

Environmental Conditions:

• The noise level in the work environment is moderate but can be loud.
• The temperature in the work environment is usually moderate to cool but can be cold or hot.

Travel:

• May travel locally by vehicle.