Data Science Manager Provider Product

Our Mission

Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc's most important asset is our people. As Manager, Data Science- Provider Products, you'll lead the analytical team that helps Zocdoc understand, grow, and serve the providers that are fueling Zocdoc to become America's scheduling layer. Your team sits at the center of some of the most consequential product and commercial decisions at Zocdoc - from how providers onboard and engage with our platform, to how our SaaS products create measurable value in their practices.

This role is as much about building a team as it is about leading one. You'll be joining a small team of data scientists today, with the expectation to hire more as  the work is growing. This is a player-coach role - you get to contribute both through your individual work and your team's. The expectation is that the decisions your team enables  directly informs the Provider Products roadmap.

You'll enjoy this role if you are…

• Personally motivated by seeing your team's analysis translate into better product and business decisions - not just prettier outputs
• Autonomous, urgent, and methodical. You hold a high technical bar without making the work feel heavy
• Highly drawn to the intersection of people leadership and analytical depth - you want to develop great data scientists, not just manage them
• Passionate about building a team culture where rigor, curiosity, and ownership are the norm
• Confident assessing the tradeoff of speed vs accuracy
• The kind of person who can navigate upstream data complexity - understanding how data flows into the systems your team relies on - without losing sight of the product decisions you're ultimately trying to inform
• Motivated to get your hands dirty alongside your team. 
• Serious about your work, but not about yourself. 

Your day to day is…

• Leading, coaching, and developing a team of Data Scientists and Senior Data Scientists focused on Zocdoc's Provider Products - building analytical judgment, technical rigor, and comfort with ambiguity across the team
• Setting and owning the analytical direction for the provider domain - driving product strategy, experimentation, and measurement work while developing a strong understanding of the underlying data sources and pipelines that power your team's analysis
• Reviewing and guiding analytical approaches - ensuring appropriate method selection, correct interpretation of results, and clear communication of uncertainty and limitations to stakeholders
• Overseeing experimentation and measurement practices, ensuring success metrics, guardrails, and learning goals are well-defined before work begins
• Interfacing with senior leadership on making and measuring business decisions and opportunities
• Helping the team frame analytical problems effectively - balancing stakeholder asks with higher-leverage opportunities the team is uniquely positioned to pursue
• Identifying recurring analytical needs that can be standardized or shifted toward self-service, while protecting capacity for the high-judgment work that matters most
• Hiring and onboarding data scientists who meet Zocdoc's technical and analytical bar - evaluating candidates for statistical reasoning, problem framing, and intellectual rigor
• Working with cutting-edge generative AI tools to improve team workflows, analytical output, and capacity

You'll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive, and diverse workplaces
• 6-9+ years of experience in data science, product analytics, or applied quantitative roles - ideally with meaningful exposure to product strategy, experimentation, or two-sided marketplace or B2B product domains
• 1-3+ years of experience managing or formally mentoring data scientists, with a track record of growing analytical judgment in others
• The ability to create and implement structure around complex business spaces to incentivize the best possible business decisions
• Staff-level technical grounding in experimentation, causal inference, statistical modeling, and analytical problem selection
• Expertise in SQL and an analytical programming language such as Python or R, with the ability to review and assess complex analytical work
• Comfort working with complex or evolving data sources - you understand how data gets created and shaped upstream, and you use that understanding to guide your team toward more reliable, better-framed analyses
• Experience guiding teams through ambiguous problems and high-stakes decision contexts - particularly in product environments where the analytical question matters as much as the answer
• Proven ability to partner with Product and Engineering leaders on roadmap planning and prioritization
• Strong communication skills: you can translate analytical nuance and uncertainty into clear, actionable guidance for non-technical stakeholders
• The mentality of an owner and a bias to action - you set direction, move the work forward, and raise the bar without waiting to be asked
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• A Bachelor's degree in Computer Science, Data Science, Statistics, Applied Mathematics, Machine Learning, Artificial Intelligence, Economics, Physics, or a related field; a Master's degree or PhD in a quantitative field is a plus, but not required

Zocdoc will consider sponsoring a new qualified applicant for employment authorization for this position. This role is tech-eligible for visa sponsorship.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. M.G.L. c. 149, § 19B(2)(b).

Benefits

If NYC Hybrid (SoHo):

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

If CA Office Hybrid (San Jose):

• Flexible, hybrid work environment at our convenient Silicon Valley location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$190,000—$270,000 USD

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.

Silicon Valley, CA Base Salary Range

$190,000—$270,000 USD

About us

Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values- Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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