Customer Service Representative
Overhead Door CorporationOklahoma City, OK
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
- Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
- Respond to customer requests for information concerning order tracking, order expediting and product availability.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of the sales center as required.
- Other duties as assigned.
- 1-3 years Customer Service experience, door industry preferred
- Attention to detail and problem solving.
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
- Strong math skills required.
- Willingness to learn product and processes, and work as a team
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FAQs About Customer Service Representative Jobs at Overhead Door Corporation
What is the work location for this position at Overhead Door Corporation?
This job at Overhead Door Corporation is located in Oklahoma City, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Overhead Door Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Overhead Door Corporation?
Overhead Door Corporation lists this role as a Full-time position.
What experience level is required for this role at Overhead Door Corporation?
Overhead Door Corporation is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Overhead Door Corporation?
You can apply for this role at Overhead Door Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.