Director Of Housekeeping

About the role

PBS Facility Service is seeking an experienced and results-driven Director of Housekeeping to oversee and manage all housekeeping operations within a nursing home setting. This role ensures the cleanliness, safety, and overall quality of the facility, directly contributing to the well-being of residents, staff, and visitors. The Director of Housekeeping will lead the housekeeping team, maintain compliance with infection-control standards, manage departmental budgets, and uphold PBS Facility Service’s commitment to excellence in healthcare facility management.

What you will do

Leadership and Supervision

·         Supervise all housekeeping staff to ensure cleanliness and safety across multiple sites.

·         Participate in the recruitment, hiring, training, evaluation, and discipline of housekeeping personnel.

·         Develop work schedules, assign tasks to staff, and monitor performance to meet facility standards.

·         Provide individual guidance and motivation to employees to foster a culture of excellence and accountability.

Site Assessment and Setup

·         Assess the housekeeping needs of multiple locations to ensure consistent and high-quality standards.

·         Plan and implement housekeeping operations at new sites, including staffing, equipment, and supply requirements.

·         Establish protocols and processes to achieve operational excellence at all managed sites.

Operations Management

·         Conduct regular inspections of resident rooms, common areas, and facility grounds to ensure cleanliness and compliance with infection-control procedures.

·         Plan, coordinate, and oversee housekeeping projects and special cleaning assignments.

·         Assign equipment to staff and monitor its use, ensuring that all equipment is clean and in working condition at all times.

·         Assist housekeeping staff with tasks when necessary to meet operational demands.

·         Oversee systems and infrastructure supporting laundry services, ensuring they meet operational needs.

·         Maintain laundry equipment and ensure proper environmental conditions for safe and effective operations.

·         Monitor laundry services to ensure compliance with infection control standards and health regulations.

Safety and Compliance

·         Maintain high standards of cleanliness and safety throughout the facility in compliance with infection-control regulations.

·         Ensure that all cleaning processes align with established health and safety protocols.

·         Respond to resident and visitor complaints promptly, addressing any housekeeping-related concerns effectively.

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Administrative Duties

·         Order and maintain inventory of cleaning supplies and equipment.

·         Develop and manage the departmental budget, monitor expenses, and identify cost-saving opportunities.

·         Process work orders, approve employee timesheets, and generate departmental reports.

Collaboration and Communication

·         Report items in need of repair or maintenance to appropriate personnel and ensure timely resolutions.

·         Attend and participate in departmental meetings, training sessions, and professional development courses.

·         Communicate effectively with residents, families, and staff to foster a positive environment.

What it takes to be successful

·         High school diploma or equivalent required; further education in hospitality or management is a plus.

·         Proven leadership experience in housekeeping and environmental management, in a healthcare or long-term care setting.

·         Ability to oversee and manage housekeeping operations across multiple sites.

·         Expertise in assessing and setting up housekeeping operations at new facilities.

·         Strong work ethic, drive for quality and customer service, and problem-solving skills.

·         Excellent written and oral communication skills, with the ability to handle complaints and resolve conflicts.

·         Strong administrative and organizational skills, with the ability to prioritize and manage multiple responsibilities.

·         Ability to function effectively under stressful conditions and maintain composure.