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DCY - Program Manager 4 / PM4

RICEFW Technologies Incalbany, OH

Overview

Remote
On-site

Job Description

AM: Ashley Hetman

The position will be primarily remote, with one in-person day in Columbus every two weeks. The interviews will also be conducted in person.

The Program Manager (PM) oversees, leads, and administers the setting up and implemetation of DCY s Salesforce Program. The PM is the individual ultimately responsible to the agency. The PM s primary responsibility is to drive the entire efforts for setting up the Salesforce Org, oversee the implement of DCY s Salesforce projects, application rewrites, governance, and operations. The PM must ensure that any risks to projects are addressed to assist with timely completion and that the final product meets the business, technical, and established quality requirements.

The PM will provide the following:

Strategic Planning & Leadership

o Define and drive the overall Salesforce program vision, strategy, and roadmap.

o Align Salesforce initiatives with business goals and stakeholder priorities.

o Lead cross-functional teams in program planning and execution.

Program Oversight

o Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.

o Oversee timelines, budgets, deliverables, and resource allocation.

o Ensure governance, risk management, and compliance across Salesforce implementations.

Stakeholder Management

o Act as a liaison between business stakeholders and technical teams.

o Facilitate requirements gathering, prioritization, and expectation setting.

o Communicate status updates, milestones, and issues to senior leadership.

Process Improvement

o Analyze and improve business processes through Salesforce automation and tools.

o Champion best practices in CRM adoption, data quality, and user engagement.

o Drive continuous improvement using feedback, metrics, and analytics.

Technical Oversight (Non-Coding Role)

o Collaborate with Salesforce developers, administrators, and architects on technical solutions.

o Ensure scalability, performance, and maintainability of the Salesforce platform.

o Oversee integrations with other enterprise systems (ERP, marketing automation, etc.).

Change Management & Training

o Lead change management efforts to support adoption of Salesforce features.

o Plan and coordinate training programs for users and stakeholders.

o Support user onboarding and provide enablement resources.

Reporting & Analytics

o Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.

o Deliver dashboards and reports that provide business insight and value.

The Ohio Department of Children and Youth (DCY) is looking for an experienced and ambitious PM to join the team. As a PM contractor, she or he will provide oversight, direction, and guidance to project teams to ensure progress, alignment with business and technical requirements and goals, and monitor timelines across all SF projects. The PM will also drive and oversee the creation of the various governance processes for DCY s Salesforce Program. They will assist in the org setup and manage the planner and activities including oversight, orchestration, coordination, and delegation.

The PM will be responsible for working with the project teams across multiple vendors including the Salesforce Strategic Consult hired to assist setting up DCY s Salesforce Org, internal teams, DCY leadership, and program area Subject Matter Experts (SMEs). The role is responsible for working with line of business SMEs and key stakeholders to optimize the value IT delivers and to accomplish the Big Ideas. The PM will be responsible for leading meetings, oversee various projects, manager the Salesforce Program plan, develop a program roadmap, facilitate vendor management, and manage risks and issues.

  • Provide general project management support which includes developing and maintaining work breakdown structures, assisting project teams with developing and maintaining project schedules, assisting with the requirements definition process, interfacing with technology subject matter experts, working with project managers to drive projects towards on-time completion, within budget and meeting quality standards.
  • Working with project teams to identify risks and issues. Identifying mitigation strategies.
  • Conduct status meetings and perform risk assessments, track action items and provide reporting needed by the Division Leadership.
  • Experience

    Required/Desired Skills

    Requirement Description:

    Solid experience in leading the implementation of workflow automation solution including gathering and creating efficient business workflow process.

    Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.

    In-depth knowledge of project planning techniques and automated project planning tools.

    Experience in managing several different priorities and responsibilities.

    Excellent documentation skills.

    Experience creating detailed project documents including project charter, implementation plan, test plan, deployment plan, and reports and giving presentations based on the appropriate audience.

    Excellent planning, organizational, and time management skills.

    Must have strong verbal, written, and interpersonal communication skills.

    • Proven track record in managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams.
    • Experience performing business analysis and/or project management for software development projects.

    Excellent client-facing and internal communication skills

    Experience in vendor management.

    Excellent decision and critical thinking skills

    Mandatory Requirements/Time

    Mandatory

    4-year college degree or equivalent technical study

    7+ years of project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently with successful project delivery results.

    5+ years of business process analysis

    3+ years of workflow automation

    3+ years of Salesforce experience

    Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook.

    Preferred

    Large-scale Salesforce implementation experience is preferred.

    Project Management PMP credentials is preferred.

    Experience leading digital workflow automation projects preferred.

    SkillRequired /DesiredAmountof Experience
    4-year college degree or equivalent technical study Required0
    project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently Required7Years
    business process analysisRequired5Years
    workflow automationRequired3Years
    Salesforce experienceRequired3Years
    Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook. Required0
    Large-scale Salesforce implementation experience is preferred.Highly desired0
    Project Management PMP credentials is preferred.Highly desired0
    Experience leading digital workflow automation projects preferred.Highly desired0
    Questions
    No.Question
    Question1Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
    Question2Fingerprint background checks are a requirement - does your candidate agree and understand?

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    FAQs About DCY - Program Manager 4 / PM4 Jobs at RICEFW Technologies Inc

    What is the work location for this position at RICEFW Technologies Inc?
    This job at RICEFW Technologies Inc is located in albany, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at RICEFW Technologies Inc?
    Candidates can expect a pay range of $87.39.
    What employment applies to this position at RICEFW Technologies Inc?
    The employer has not provided this information. This may be discussed during the hiring process.
    What is the process to apply for this position at RICEFW Technologies Inc?
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