Customer Service Call Agent

Obran CooperativeHonolulu, HI

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program!

What You'll Be Doing:

• Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more

• Help users reset passwords and related application activity

• Answer questions about the program equipment and supplies

• Review invoices and payment history with industry partners

• Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable

• Proactively call out to customers when needed for service-related matters

• Participate in special projects and perform other duties as needed

Requirements

What Required Skills You'll Bring:

• Good verbal communication

• Cheerful and helpful attitude

• Dependable and punctual engagement

• Data entry skills

What Desired Skills You'll Bring:

• Pleasant telephone manner; excellent written and verbal communication skills

• Strong PC skills, knowledge of MS Office Suite

• Experience working with iPad tablet software and/or printer hardware

• Strong problem solving skills

• Ability to adapt to new information and procedures

• Ability to handle challenging situations by exhibiting composure and empathy

• Strong analytical and technical aptitude would be a definite asset

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FAQs About Customer Service Call Agent Jobs at Obran Cooperative

What is the work location for this position at Obran Cooperative?

This job at Obran Cooperative is located in Honolulu, HI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Obran Cooperative?

Employer has not shared pay details for this role.

What employment applies to this position at Obran Cooperative?

Obran Cooperative lists this role as a Full-time position.

What experience level is required for this role at Obran Cooperative?

Obran Cooperative is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Obran Cooperative?

You can apply for this role at Obran Cooperative either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.