Dealership Service BDC

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Must be able and willing to receive a high amount of inbound callsPartner with the service department to schedule vehicle service appointmentsGreet customers and provide information on shuttle schedule if neededContact and communicate with customers to identify automotive service needsFollow all dealership processes and procedures, high frequency of contact with customersThorough documentation of all contacts within the customer management systemComplete internet lead management service work plans on a daily basisAnswer all calls in a prompt, professional and courteous mannerUse scripts to collect all pertinent customer information and document in the system accordinglyAgents must adhere to Asbury phone scriptsExcellent customer service skills and motivation to be successfulHigh volume incoming and outgoing calls, ranging from 50+ calls per dayAdvanced computer & phone skillsMinimum typing 35-40 words per minute at minimumExperience using customer tracking systems to track calls and appointments preferredPrior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferredAppointment setting experience a plusAble to multi-task in a fast paced environmentVarious language proficiency is always a plusTeam playerMust be at least eighteen years of ageMust be able to pass pre-employment screens (background and drug test)

Company Benefits:Pay and Recognition:

Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team members eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchPet Insurance

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

Technician Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursEmployee referral program with bonus opportunities

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