Dedicated Flight Management Representative

This individual will support one, multiple aircraft account within Jet Aviation Flight Services. Maximum flexibility for responsiveness to client and a schedule that is based on east coast time will be priorities. Remote work is possible but times may be spent at aircraft base for meetings, large flight preparation and crew resource management.

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Flight Management Representative coordinates flight activities and schedules for managed clients.

Minimum Requirements

• 3-5 years of work experience in a similar role.
• Ability to work a flexible schedule including weekends, holidays, and occasional on call
• Must be able to obtain an Airport ID
• 3 to 5 years of experience using Microsoft Office suite

Main Responsibilities

• Plan and coordinate logistics of all aspects of domestic and international client trips
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients
• Handle high volume email with acknowledgments in a timely fashion.
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments
• Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines
• Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
• Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements
• Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options
• Coordinate client catering and ground transportation, as requested
• Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems
• Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter
• Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department
• Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements
• Provide accurate and concise pass down with seamless change of command to next shift coordinator
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders
• Support Team with workload, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Main Responsibilities Cont.

Desired Characteristics

• Knowledge of and ensure compliance with Government and Company requirements
• Degree in aviation and/or management-related field
• Working knowledge of private aviation sector
• Dispatch license or pilotââ¬â¢s license
• Exhibits confidence in self and others; inspires and motivates others to perform well
• Self-motivated with above the line work ethic
• Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
• Excellent interpersonal and communication skills
• Ability to think on the spot in unique and challenging situations
• Sound judgment, with minimal supervision
• Accurate and thorough; focus on continuous improvement in processes and performance
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Physical Demands

Work Environment

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans