Customer Service Representative (CSR) - Seasonal

Balance ClaimsIndianapolis, IN

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Job Description

About Balance Platforms, LLC
Balance Platforms, LLC (https://balanceclaims.com) provides full-service claims administration, estimates, advisory, and technology services for contractors. We partner with leading platforms and service vendors to deliver compliant, timely construction job file management, allowing our clients to focus on selling, building, and billing.

Job Summary
Balance Platforms, LLC is seeking an entry-level Customer Service Representative (CSR) to support our Sales Team and act as a primary point of contact for our clients. Based in Indianapolis, IN, this role involves managing client interactions, both inbound and outbound, to ensure smooth file progression and customer satisfaction. As the first point of escalation, the CSR will address client needs, gather required documentation, and collaborate closely with Account Managers to support seamless service.

This position starts seasonal with the potential to develop into full-time.

Responsibilities and Duties

Client Support: Manage inbound client calls, answer basic questions, provide file updates, and address any concerns before escalating as necessary.
Document Collection: Make outbound calls to clients to collect documentation critical to project progression.
Sales Team Collaboration: Assist Account Managers and Sales Team by screening calls and completing essential tasks, such as obtaining client documentation and preparing checklists.
Client Contact: Act as the first point of client interaction, managing communications with professionalism and responsiveness.

Qualifications and Skills

Customer Service Skills: Strong communication skills, attention to detail, and the ability to manage customer interactions effectively.
Software Proficiency: Familiarity with HubSpot and Microsoft Office Suite is a plus.
Growth Potential: Interest in career development with the possibility of promotion to roles in outbound sales, account management, estimating, or supplementing.

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FAQs About Customer Service Representative (CSR) - Seasonal Jobs at Balance Claims

What is the work location for this position at Balance Claims?

This job at Balance Claims is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Balance Claims?

Employer has not shared pay details for this role.

What employment applies to this position at Balance Claims?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Balance Claims?

You can apply for this role at Balance Claims either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.