Demand Planner – Tolling Manager North America

Purpose

Leads the demand planning process to ensure demand forecasts align with business goals. Manages toll manufacturing relationships, scheduling, and planning while driving advanced analytics, cross-functional collaboration, and continuous improvement across demand planning and toll contract processes.

Principal Responsibilities

All Positions:

• Uphold DDW’s Mission Statement, Quality Policy, and Values and Beliefs.

Demand Planner – Tolling Manager:

• Lead the development and ongoing maintenance of demand forecasts using advanced statistical models with internal and external stakeholders.

• Collaborate cross-functionally to incorporate market intelligence, sales input, customer insights, and promotional activity into forecasts.

• Analyze historical sales data and market trends to identify patterns and adjust forecasts accordingly.

• Support the Sales & Operations Planning (S&OP) process by aligning demand and supply and preparing documentation to support decision-making.

• Manage and optimize demand planning systems and tools.

• Present demand forecasts, insights, and recommendations to senior leadership and key stakeholders.

• Identify and implement best practices and process improvements to improve forecast accuracy and efficiency.

Toll Manufacturing Strategy:

• Develop toll manufacturing strategy in alignment with Operations and Commercial teams by:

  • Evaluating the current portfolio and identifying subcontracting opportunities

  • Positioning toll manufacturing as a strategic capacity lever by proactively monitoring supply constraints and regional market conditions

• Develop tolling assessments and qualification criteria to onboard new toll manufacturers with validated technologies.

• Establish and maintain mutually beneficial tolling agreements.

• Build and maintain a regional tolling catalog, including current and potential tolled items, technologies, and details aligned with the allocation matrix.

• Mentor and train demand planners.

Competency Requirements

• Integrity & Ethics

• Quality

• Vision & Values

• Initiative

• Decision-Making & Judgment

• Problem Solving & Analysis

• Results Focus

Skill Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field

• 4-10 years of experience in demand planning or a related role

• Advanced proficiency in demand planning software and Microsoft Excel

• Working knowledge of MS Office, BI, BO, Google tools, and SAP (ECC, ERP/MRP)

• Experience with SAP or other ERP systems

• APICS certification (CPIM or CSCP) preferred

• Ability to achieve results through formal and informal channels

• Strong analytical, problem-solving, and decision-making skills

• Strong negotiation and issue-resolution skills

• Agility and flexibility when solving complex issues

• Excellent communication and leadership skills

• Ability to work effectively in a cross-functional team environment

Physical Demands

• Extended periods of sitting and/or standing

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