Dental Front Office Receptionist
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$22-$25/hour
Benefits
Paid Vacation
Job Description
Benefits:
- 401(k)
- Competitive salary
- Paid time off
We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven staff to help us share our story, strengthen our brand, and engage our growing network of patients and team members.The Dental Office Receptionist oversees appointment scheduling, manages patient communications, verifies insurance, collects payments, and supports clinical staff by maintaining an optimized daily schedule. This position is vital to patient satisfaction and the overall productivity of the practice. The receptionist is the face of the office—answering phones, greeting patients, updating records, and being the first and last point of contact during each visit.Schedule: M-F and every other Saturday
Required Qualifications
- High School Diploma or equivalent required
- 2+ years of experience working at a dental front desk
- Knowledge and experience with dental treatment plans, PPO & Medical insurance requirements
- Strong background in customer service
- Insurance verification (full PPO breakdown and ability to give accurate insurance estimates, medical authorizations & preauthorizations)
- Ability to multitask front office duties including answering phones, scheduling, check-in/out, and verification
- Strong communication skills to present and explain treatment plans and financial options to patients
- Experience with Dental Software (Open Dental and Practice by Numbers)
- Working knowledge of dental procedures and terminology
- Bilingual (Either Spanish/Armenian)
Job Responsibilities
- Greet all patients warmly and professionally; update patient information and insurance data as needed
- Answer all incoming calls as the first responder; direct calls or take accurate messages as appropriate
- Register new patients, explain office policies, and provide necessary forms (welcome letter, information sheets, etc.)
- Schedule, confirm, and follow up on all patient appointments; maintain productive and efficient schedules for doctors and hygienists
- Review and prepare patient records for daily appointments, including noting outstanding treatment needs
- Ensure lab cases are received before scheduled appointments
- Check voicemails before the morning huddle; update the team on changes
- Monitor and manage the daily schedule to reduce gaps or delays in patient flow
- Maintain a short-call list and fill last-minute cancellations promptly
- Call any patients who are late and inform clinical staff accordingly
- Determine and communicate any continuing care needs before patients leave
- Note chronic cancellations or no-shows in patient records to aid in future scheduling decisions
- Present treatment plans to patients and make financial arrangements when needed
- Confirm patient appointments 48 hours in advance via phone, text, or email
- Check patient balances and collect co-pays and fees at time of service
- Verify insurance benefits for all new patients and update existing patients’ insurance records
- Text or email welcome packages to all new patients before their first visit
- Keep patients informed about delays or waiting times
- Maintain a clean and organized reception and file area
- Comply with all HIPAA, OSHA, and infection control standards
- Support community outreach efforts, such as local events, sponsorships, or health fairs
- Track marketing responses from campaigns and report results to management
- Post or coordinate social media updates in line with office guidelines
*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law
Compensation: $22.00 - $25.00 per hour
Welcome to Empower Dental Group, where personalized, high-quality dental care comes first. With locations throughout Los Angeles County and Southern California, our dedicated team is committed to making every visit comfortable and stress-free.
Founded by Dr. Gyokchyan, Dr. Arkelakyan, and Dr. Khachatryan, Empower Dental brings together experience, innovation, and compassion to deliver exceptional, patient-centered care. Using the latest dental technology, we tailor our services to your unique needs—so you can enjoy a healthier smile in a welcoming environment.
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FAQs About Dental Front Office Receptionist Jobs at Empower Dental Group
What is the work location for this position at Empower Dental Group?
This job at Empower Dental Group is located in Rancho Cucamonga, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Empower Dental Group?
Candidates can expect a pay range of $22–$25 per hour for this role.
What employment applies to this position at Empower Dental Group?
Empower Dental Group lists this role as a Full-time position.
What experience level is required for this role at Empower Dental Group?
Empower Dental Group is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Empower Dental Group for this role?
Empower Dental Group offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Empower Dental Group?
You can apply for this role at Empower Dental Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.