Dental Office Assistant (Patient Service & Scheduling) - Dental Center

Are you a positive individual who enjoys new challenges? Are you looking for a role where you can provide stellar customer service, within a 4 day work week? PCHC's Dental Center is looking for a Dental Office Assistant! As a Dental Office Assistant, you'll be that first friendly presence to welcome our patients when they seek dental care - both in-person and on the phone. You'll serve a crucial role on the care team, responding to requests, performing scheduling and check-in functions, and truly rounding out the experience of our patients. Ready to make a positive impact? Apply today!

What's it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-Time, Monday-Thursday, 7:15am-5:45pm (NOTE: Fridays + Weekends OFF)

Highlights of the position:

• Patient-Focused Service & Support- Create a welcoming, respectful, and positive experience for patients by delivering exceptional customer service, clear communication, and compassionate follow-through both in person and over the phone.
• Front Desk Coordination & Scheduling Expertise- Serve as a key point of contact for patients by managing appointment scheduling, registration, check-in/check-out processes, and daily patient flow with accuracy and efficiency.
• Communication & Care Team Collaboration- Act as an important liaison between patients and the clinical team, ensuring information is communicated clearly, questions are addressed promptly, and patients feel heard, informed, and supported throughout their care experience.
• Insurance, Billing & Financial Navigation- Support patients through insurance, billing, records, referrals, and sliding fee processes while helping them understand financial responsibilities with professionalism, empathy, and discretion.
• Administrative Accuracy & Compliance- Maintain accurate patient demographic, insurance, and documentation records while ensuring compliance with organizational policies and registration requirements.
• Teamwork & Continuous Improvement- Collaborate closely with administrative and clinical staff to identify opportunities to enhance workflows, improve patient experience, and support efficient, patient-centered dental operations.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Education and Experience:

• High school diploma or equivalent preferred
• Three years of experience in dental office setting strongly preferred.
• Strong customer service skills required.
• Strong computer skills/experience required.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.