Dental Patient Relations Coordinator

Seva Dental TeamGrand Rapids, MI

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Grand Rapids Dental Team | Full-TimeAt Grand Rapids Dental Team (part of Seva Dental Team), the front desk is not just a desk. It is mission control. 🚀We are looking for a full-time Patient Relations Coordinator (PRC) who knows how to keep a busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out.If you are organized, warm, fast on a computer, and know dental front office workflows, this could be a great fit.Why this role mattersThe patient experience is the foundation of everything we do. As our PRC, you are the first impression, the steady hand during a busy day, and the person who helps patients leave with clarity, confidence, and their next visit scheduled. You are the hub of the office and a huge part of what makes the practice successful.What You’ll DoYou will help create an excellent patient experience while keeping the front office organized and on track.Day-to-day responsibilities include:

Answering patient calls throughout the day
Scheduling and confirming appointments
Checking patients in and out
Verifying patient insurance benefits and eligibility prior to appointments
Reviewing and documenting patient financial and insurance responsibility with 100% accuracy
Collecting payments for services performed
Managing the daily patient schedule
Reaching out to patients due for treatment or hygiene visits
Using scheduling tools to fill cancellations and past-due appointments
· Following up on outstanding and past insurance claims as needed
· Posting insurance payments and EOBs accurately
Collecting past-due balances
Supporting the team during morning huddles and throughout the day

What We’re Looking ForThis role is for someone who can juggle details, communicate clearly, and keep calm when the day gets busy.Qualifications:

Strong computer skills and confidence learning systems quickly
Ability to multitask in a fast-paced environment
Professional, positive, service-focused attitude
Team player who works well with others
2+ years of experience in a direct customer-facing role
Dental office experience preferred
Experience with insurance verification, posting insurance and EOBs required
Familiarity with dental practice management software is a plus

BenefitsWe take care of our team, too.

Medical insurance
Vision insurance
Life insurance
Seva Dental coverage (includes immediate family)
401(k)
Holiday pay
PTO
Monthly bonus opportunity

Ready to Join Grand Rapids Dental Team?If you love creating a great patient experience, thrive in a busy office, and know your way around dental front office operations, we’d love to meet you.Come be the reason patients feel taken care of before they even sit in the chair. 🦷✨

Seva Dental SMS Terms and Conditions:

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3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at team@sevadentalteam.com

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We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

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FAQs About Dental Patient Relations Coordinator Jobs at Seva Dental Team

What is the work location for this position at Seva Dental Team?

This job at Seva Dental Team is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Seva Dental Team?

Employer has not shared pay details for this role.

What employment applies to this position at Seva Dental Team?

Seva Dental Team lists this role as a Full-time position.

What experience level is required for this role at Seva Dental Team?

Seva Dental Team is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Seva Dental Team?

You can apply for this role at Seva Dental Team either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.