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Dental Payment Posting and Office Support Specialist

Southeast Dental PartnersCornelius, North Carolina
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

We're hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. You'll split your week between running the Hub's on-site operations (mail, checks, faxes, scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically, so mail volume varies week to week.

Responsibilities

On-site Hub operations (Monday, Wednesday, Friday):

  • Pick up mail from the local post office twice a week
  • Sort incoming mail, insurance checks, EOBs, and correspondence by practice
  • Process virtual credit card (VCC) payments received by fax
  • Flag time-sensitive and payment-related items
  • Scan and distribute paper documents to remote RCM team members
  • Keep physical and electronic records organized and HIPAA compliant

Payment posting (every day, after Hub tasks are current):

  • Post insurance payments in Open Dental from EFTs, ERAs, paper checks, and VCCs
  • Review EOBs and ERAs so adjustments, write-offs, and patient responsibility post correctly
  • Match payment documentation to deposits and patient accounts
  • Research discrepancies and missing information until resolved
  • Keep your assigned practices current and free of backlog

Qualifications

  • Dental office, dental billing, insurance, RCM, or payment posting experience
  • Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility
  • Strong organization and attention to detail
  • Comfortable managing digital documents and working across multiple software systems
  • Able to work independently and keep recurring tasks on schedule without reminders

Preferred: Open Dental, DentalXChange, Vyne, Google Workspace

Schedule and location

  • Full-time, 40 hours per week
  • Hybrid: in office Monday, Wednesday, and Friday; remote Tuesday and Thursday

Pay and benefits

  • Comps is based on experience
  • Health, dental, and vision insurance
  • 401(k)
  • Paid time off and paid holidays
  • Disability, life, and supplemental insurance

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FAQs About Dental Payment Posting and Office Support Specialist Jobs at Southeast Dental Partners

What is the work location for this position at Southeast Dental Partners?
This job at Southeast Dental Partners is located in Cornelius, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Southeast Dental Partners?
Employer has not shared pay details for this role.
What employment applies to this position at Southeast Dental Partners?
Southeast Dental Partners lists this role as a Full-time position.
What experience level is required for this role at Southeast Dental Partners?
Southeast Dental Partners is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Southeast Dental Partners for this role?
Southeast Dental Partners offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Southeast Dental Partners?
You can apply for this role at Southeast Dental Partners either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.