Department Manager Sales Reception
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Overview
Job Description
- SIMPLE IRA w/Matching 3%
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Executing sales strategies that drive membership, retail, and service upgrades
- Training and coaching team members (front desk spa associates) to sell without being pushy
- Monitoring daily/weekly/monthly sales KPIs and setting clear performance goals
- Leading sales meetings and 1:1 coaching sessions focused on conversion, upselling, and retention
- Hiring and developing team members with a focus on accountability and sales performance
- Delivering a consistently exceptional guest experience that supports conversion and repeat visits
- A sales-first leader — with a proven track record of hitting (and exceeding) targets
- Experienced in training others to sell — not just selling yourself
- Confident with numbers: conversions, retail per ticket, membership growth, etc.
- A strong communicator who can inspire, correct, and motivate in equal measure
- Professional, polished, and passionate about customer experience
- Comfortable working in fast-paced, goal-oriented environments
- Competitive base salary + high performance bonuses (monthly)
- Service and retail discounts including a complimentary membership
- A beautiful, team-driven work environment
- Opportunities for growth and leadership development (corporate training, travel, certificates). Owners are currently vetting expansion opportunities which will lead to the need for a Regional Spa Director in the future.
- Simple IRA retirement account with employer matching (3%)
- Paid Time Off
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.

FAQs About Department Manager Sales Reception Jobs at Hand & Stone
- Full-time
- Part-time
- Alternate-schedule