Deposit Support Services Associate

First Bancorp, IncDamariscotta, ME

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Description

Associates in the Deposit Support Services Department will perform a variety of support transactions related to deposit products, electronic banking products and services.

FUNCTION: Provide high quality support and service to all bank staff and customers in accordance with department Service Level Agreements, current procedures and applicable laws and regulations. Contribute to team and department in a positive, professional, constructive and collaborative manner. Performs a variety of daily, weekly and/or monthly tasks related to deposit and electronic services banking with training, guidance and support from other department members

DUTIES:

Provide support to all bank staff on deposit and electronic banking products and services coming in via multi-channel requests:
Handle incoming support calls according to procedure
Work CRM Service Tickets within outlined SLAs
Internal and external customer support via email correspondence
Exception Item processing for forgery/alteration, unposted items, returns and overdraft submission, stop suspect report, chargebacks, and hold policy reviews.
Account and Customer Maintenance including but not limited to:
Address and other changes
Statement updates including returned mail
Creation and maintenance of account and electronic funds transfers (AFT & EFT)
Certificate Renewal for regular and IRA/ESA certificates
Investment certificate setup and renewal
Closed account verification and monitoring
Asset verifications
SDB Reviews
Assist bank staff and/or customers with electronic banking products, ACH, ATMs, and debit cards
Setup, maintenance and support
Branch card inventory maintenance and ordering
Mobile and image ATM deposit processing
Online banking enrollment review
Recognize fraud trends and suspicious activity and report appropriately
Other duties as requested

Requirements

EDUCATION, TRAINING, AND EXPERIENCE:

High school degree or equivalent
Knowledge of banking financial and ancillary systems, Microsoft Office suite, internet/intranet sites and software. Experience in other areas of financial services helpful
External and internal customer focused
Effective communication skills with attention to detail and accuracy

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FAQs About Deposit Support Services Associate Jobs at First Bancorp, Inc

What is the work location for this position at First Bancorp, Inc?

This job at First Bancorp, Inc is located in Damariscotta, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First Bancorp, Inc?

Employer has not shared pay details for this role.

What employment applies to this position at First Bancorp, Inc?

First Bancorp, Inc lists this role as a Full-time position.

What experience level is required for this role at First Bancorp, Inc?

First Bancorp, Inc is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at First Bancorp, Inc?

You can apply for this role at First Bancorp, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.