Design Associate - In-Home Sales & Customer Experience
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Overview
Job Description
About Us
Floor Coverings International (FCI) is the #1 flooring franchise in North America. We bring the showroom directly to the customer's home, offering a high-touch, consultative experience that's completely different from the traditional retail flooring model.
We are seeking a Design Associate with a passion for design and customer service to join our fast-growing team. If you're outgoing, organized, and excited to help homeowners improve their spaces, this is a great opportunity to grow your career.
Key Responsibilities
️ Sales & Design Consultations
- Visit customers' homes to assess their flooring needs
- Present flooring options using FCI's exclusive technology and sales system
- Provide design guidance based on style, function, and budget
- Close sales through trust-based, consultative selling
Customer Experience & Project Coordination
- Manage customer relationships from consultation to installation
- Communicate regularly with the customer, production team, and office staff
- Assist with material ordering and scheduling installations
- Follow up after jobs are complete to ensure satisfaction and collect referrals/reviews
Lead Management & Marketing
- Follow up on open and past estimates
- Re-engage old leads and prospects
- Attend local networking groups and community events
- Support marketing initiatives such as door hanger distribution and home shows
Requirements
- Associate's or Bachelor's degree preferred
- Strong communication and people skills - must enjoy working with others
- Organized, reliable, and self-motivated
- Comfortable using technology (iPad, CRM, email - training provided)
- Valid driver's license and reliable transportation required
- Willingness to undergo a comprehensive background check
- Willing to wear company-branded attire during appointments (provided)
What We Offer
- Paid training and mentorship to help you succeed
- Competitive base salary + uncapped commission
- Performance-based bonuses and travel incentives (e.g., annual trip to Cancun)
- Growth opportunities into leadership or specialized roles
- Positive, team-oriented culture
- All sales tools, iPad, and branded clothing provided
Schedule
- Monday to Friday
- Occasional evenings/weekends for events or appointments
Compensation
Base Salary + Commission+ Bonuses
Top performers earn in six-figures annually
Ready to Join a Winning Team?
Apply now to take the next step in your sales or design career and help homeowners love where they live!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
