Design & Catalog Manager - Hybrid

Who are we?

Polyconcept North America (PCNA) is the industry's biggest and most diverse offering of promotional products and decoration services. At PCNA, we don't just create products - we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that's why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund - donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee's contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers: Treat our customers the way you'd like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative.

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other's input.

Our Businesses

Leed's is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke's print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Design and Catalog Manager drives and coordinates creative concepting, design development, and new product ideation for Spoke Customs Direct to Consumer (DTC) commercial activities. This role contributes directly to creative conception and design strategy while serving as a central coordinator between the design team, merchandising, and production partners. The manager helps translate commercial priorities into creative briefs, supports AI-enabled design workflows, and ensures projects move efficiently from concept to production. This role works closely with the Sr. Director of Sales to align creative programs with Spoke's Direct to Consumer growth initiatives and operational capabilities.

Key Responsibilities

Creative Conception & Design Strategy Support:

• Initiate creative concept development, collection themes, and new product ideas across Spoke's DTC brands, including London Penny.
• Support and help execute design strategy and seasonal creative direction in partnership with leadership.
• Translates commercial and category priorities into actionable creative briefs and design programs.
• Conduct competitive research and surface emerging design, consumer, and product trends across home décor, lifestyle, gifting, pet, and seasonal categories.

AI-Enabled Design & Workflow Support:

• Use AI art and generative design tools to support ideation, rapid concept visualization, and creative exploration.
• Assist in refining AI-generated artwork into production-ready designs alongside designers.
• Lead document and maintain best practices for AI-assisted design workflows.

Design Coordination & Production Readiness:

• Coordinate the flow of design projects from concept through production handoff.
• Ensure artwork files, naming conventions, and documentation meet Spoke's production and quality standards.
• Partner with operations and manufacturing teams to confirm technical requirements and feasibility.
• Partner with marketing team to leverage product designs in ad campaigns and build /support advertising creative workflow

Team Coordination & Delivery Management:

• Coordinate day-to-day design assignments and project timelines across the design team.
• Track progress against schedules and deliverables and escalate risks or delays when needed.
• Support designers by organizing creative reviews, feedback cycles, and approvals.

Objectives & KPI Support: track creative and product KPIs, including:

• Design and collection launch cadence
• Speed-to-market for new designs
• Design utilization across product categories
• Ensure designs are best in class and provide competitive advantage
• Prepare reporting and updates for leadership on creative pipeline performance and workflow adherence.

Cross-Functional Collaboration:

• Serve as the coordination point between the Sr. Director of Sales, designers, marketing, merchandising, and operations.
• Support launches, seasonal drops, and campaign execution across DTC brands.

Minimum Qualifications

• Minimum 3 years of professional art and design development experience.
• Strong proficiency in Adobe Photoshop and production-ready design workflows.
• Hands-on experience using AI-based creative and generative art tools.
• Experience coordinating creative projects and working with multiple stakeholders.
• Strong visual judgment and attention to detail for print and physical product design.

Preferred Qualifications

• Experience in print-on-demand, promotional products, or on-demand manufacturing environments.
• 2+ years of Shopify backend experience
• Experience supporting multi-SKU collections and seasonal product launches.
• Familiarity with e-commerce merchandising and creative performance metrics.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.