Design Center Coordinator

The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey. The Coordinator is the operational linchpin between project managers, stakeholders, and internal teams—driving productivity, structure, and momentum.

In addition to owning front-end experience quality, the Design Center Coordinator develops deeper expertise in designated product categories and acts as a trusted product resource within those areas. By providing informed guidance, reinforcing selections, and supporting early decision-making, the Coordinator helps clients move forward with confidence while maintaining clean transitions to Product Advisors, Specialists, and Sales.

The Coordinator supports sales execution by guiding clients through their visit, coordinating with consultants and product experts, capturing and managing accurate information, and ensuring disciplined follow-up. This role acts as the client’s advocate, the team’s connector, and a key contributor to conversion through both experience leadership and category-specific product knowledge.

This role requires a minimum of 7 years of experience in the building industry and/or consultative sales environment, with demonstrated ability to manage complex projects, guide high-expectation clients, and support sales teams with confidence and credibility.

Primary Work Location: Westside Design Center

Classification: Exempt (not eligible for overtime)

Client Experience & Ownership

• Serve as the primary point of contact for assigned clients during initial engagement and early project stages
• Welcome, qualify, and establish rapport with clients upon arrival, understanding project scope and desired outcomes
• Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists
• Maintain continuity for returning clients and builder or trade accounts
• Set clear expectations regarding next steps, timelines, and points of contact
• Ensure a professional, responsive, and consistent client experience aligned with brand standards

Lead, Information & CRM Discipline

• Drive disciplined post-visit follow-up to reinforce next steps and ensure continuity
• Document key appointment details, including project stage, scope, product interests, and preferences
• Ensure all information is complete, accurate, and ready for opportunity passing
• Coordinate internally to confirm selections and monitor quoting and estimate progress
• Maintain clean, timely CRM data to support quoting, follow-up, and project execution
• Escalate delays, gaps, or data issues that may impact the client experience or sales execution

Category Expertise & Product Consultation (Designated Categories)

In addition to coordinating the overall client experience, the Design Center Coordinator maintains deeper product knowledge in designated categories and acts as a Product Consultant within those areas to support client confidence, sales momentum, and team efficiency.

• Develop and maintain advanced knowledge in assigned product categories, including key brands, product lines, finishes, functional considerations, and common application scenarios
• Deliver product-level guidance and recommendations within designated categories when appropriate, supporting early-stage discovery, narrowing options, and reinforcing design intent
• Educate clients on product features, styling, compatibility, and budget considerations, helping translate goals into viable selections
• Identify opportunities to enhance scope or elevate selections within these categories through thoughtful, client-aligned recommendations
• Support Category Consultants and Product Specialists by:
• Reinforcing selections already made
• Addressing clarification questions
• Helping maintain momentum when a specialist is unavailable
• Ensure preliminary selections, preferences, and notes from these categories are clearly documented and ready for clean handoff to Outside Sales
• Stay current on new product introductions, discontinued items, lead times, and category-specific considerations that may impact client decisions or quoting

Follow-Up & Sales Connectivity

• Initiate timely post-visit communication to recap the visit and reinforce next steps
• Ensure follow-up cadence supports conversion and client satisfaction
• Provide tailored follow-up materials that reflect the client’s interests, selections, and style
• Escalate any gaps, delays, or concerns to the Assistant Manager – Sales & CX for resolution
• Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction

Sales Enablement

• Identify opportunities to enhance the client’s scope through thoughtful product suggestions
• Support cross-category awareness and complementary product recommendations
• Ensure clients leave with relevant samples, materials, and a clear understanding of next steps
• Support delivery and tracking of estimates and quotes from all applicable teams

CX & Standards

• Uphold premium showroom, service, and communication standards at all times
• Identify and flag potential issues that may impact client experience, conversion, or project success
• Support showroom events and client-facing activity as needed

Success Measures

• All leads and client information entered accurately by EOD
• Timely completion of 48-hour and 1-week follow-ups
• Accurate documentation of project details, preferences, and next steps
• Clean, reliable opportunity handoffs to sales and project teams
• On-time delivery and tracking of quotes, estimates, and follow-up materials
• Positive client feedback and minimal handoff friction
• Strong alignment with sales and CX leadership

Tools & Systems Used

• POS / quoting systems
• CRM or showroom sales tools

High-Level Performance Expectations

• Customer satisfaction
• Accuracy of quotes/order
• Sales conversion or material-only closed rates
• Product knowledge
• Strong communication skill with clients and sales team

EEOAt Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position that requires overtime as business needs dictate.

OTHER DUTIESPlease note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICEWe value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.