Design Services Program Manager

Jordan's FurnitureDedham, MA

$100,000 - $125,000 / year

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Director

Remote

Option for remote

Compensation

$100,000-$125,000/year

Benefits

Career Development

Job Description

Are you passionate about managing an exceptional group of talented designers and creating exceptional customer experiences through our design program? Join us as a Design Services Program Manager and lead the transformation of a multi-channel design program that blends creativity, strategy, and innovation.

In this role, you will evaluate the current state of our program, benchmark against industry best practices, and design a scalable, customer-centric model that enhances market share, increases average order value, and fosters long-term relationships across multiple rooms, projects, and phases.

Beyond program strategy, you will play a key leadership role in developing and inspiring our team of Design Consultants. You will ensure they are equipped, supported, and motivated to deliver exceptional, relationship-driven service that reflects our brand and commitment to the customer experience.

What You'll Do

Lead the strategy and evolution of the Design Services programAssess current performance and identify opportunities for innovation and growthBenchmark against best-in-class competitors to elevate our offeringBuild a scalable, customer-focused model that drives sales and loyaltyManage and develop a team of Design Consultants, fostering engagement and performancePartner cross-functionally to enhance processes, tools, and customer experienceLeverage technology and data to drive continuous improvement and operational excellence

What We're Looking For

Strong strategic mindset with the ability to translate vision into executionExperience in design services, retail, or customer experience-driven environmentsProven leadership skills with a focus on coaching, development, and team engagementOperational expertise with the ability to build scalable programs and processesComfort with technology and a data-driven approach to decision making

Schedule: Monday- Friday Hybrid role between the Dedham MA Corporate office and all 8 store locations with an option to work remotely 2 days a week

Occasional weekends may be necessary for major weekend events

Pay Range: $100,000to $125,000 annually plus up to a 12% target bonus

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

#INDHP

Jordan's Furniture is an Equal Opportunity Employer

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FAQs About Design Services Program Manager Jobs at Jordan's Furniture

What is the work location for this position at Jordan's Furniture?

This job at Jordan's Furniture is located in Dedham, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Jordan's Furniture?

Candidates can expect a pay range of $100,000 and $125,000 per year.

What employment applies to this position at Jordan's Furniture?

Jordan's Furniture lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Jordan's Furniture?

Jordan's Furniture is looking for a candidate with "Director" experience level.

Does Jordan's Furniture allow remote work for this role?

Yes, this position at Jordan's Furniture supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Jordan's Furniture for this role?

Jordan's Furniture offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Jordan's Furniture?

You can apply for this role at Jordan's Furniture either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.