Designated Services Engineer (Shift: 7:00 AM To 4:00 PM Mountain Time)

Pure Storage Inc.Lehi, UT

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Paid Vacation

Career Development

Job Description

THE ROLE

As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you'll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.

WHAT YOU'LL DO

Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.

WHAT YOU BRING

Experience: A minimum of 3 years of experience in a professional enterprise level technical support role.
Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
Consultative Communication: Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
Operational Agility: Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.

We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

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FAQs About Designated Services Engineer (Shift: 7:00 AM To 4:00 PM Mountain Time) Jobs at Pure Storage Inc.

What is the work location for this position at Pure Storage Inc.?

This job at Pure Storage Inc. is located in Lehi, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pure Storage Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Pure Storage Inc.?

Pure Storage Inc. lists this role as a Full-time position.

What experience level is required for this role at Pure Storage Inc.?

Pure Storage Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Pure Storage Inc. for this role?

Pure Storage Inc. offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Pure Storage Inc.?

You can apply for this role at Pure Storage Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.