Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
Help Keep Technology Running So Care Teams Can Focus on Patients
We are seeking an experienced Desktop Support III to join our Information Technology team. In this role, you will provide advanced technical support for end users across Deaconess Health System, helping ensure the technology our caregivers, staff, and leaders rely on remains secure, reliable, and efficient.
As a senior member of the desktop support team, you will troubleshoot complex technical issues, support hardware and software deployments, serve as a subject matter expert for assigned technologies, and help drive continuous improvement in IT service delivery. This is an excellent opportunity for a technology professional who enjoys problem-solving, customer interaction, and making a meaningful impact in a healthcare environment.
What You'll Do
- Provide advanced desktop and end-user support across the organization
- Troubleshoot and resolve complex hardware, software, application, and device issues
- Support the deployment, lifecycle management, and maintenance of desktop hardware and related technologies
- Maintain accurate IT asset inventory and tracking records
- Utilize Help Desk and ticketing systems to document, prioritize, and resolve incidents and service requests
- Support installed applications through troubleshooting, maintenance, updates, and performance monitoring
- Serve as a Subject Matter Expert (SME) for assigned applications, systems, or technologies
- Coordinate with vendors and internal teams to resolve technical issues and improve system performance
- Follow established change management processes to ensure stability and reliability of technology environments
- Provide responsive, professional, and customer-focused support through phone, remote, and onsite interactions
- Assist with continuous improvement initiatives that enhance service quality, efficiency, and customer satisfaction
- Create and maintain technical documentation, procedures, and knowledge resources
- Collaborate with IT team members to support enterprise technology initiatives and operational goals
What We're Looking For
- Associate's degree in Computer Information Services, Computer Science, or a related field
- Five or more years of desktop support, technical support, or end-user computing experience
- Strong knowledge of desktop operating systems, hardware, software, peripherals, and device support
- Experience troubleshooting and resolving complex technical issues in a professional environment
- Familiarity with ticketing systems, asset management tools, and IT service management practices
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent customer service and communication skills
- Ability to work independently while managing multiple priorities and support requests
- Experience supporting enterprise technology environments and end-user computing platforms
- Commitment to teamwork, professionalism, and continuous learning
Preferred:
- Baseline certification as defined by the Career Development Plan
- Three or more advanced certifications and/or applicable college coursework
- Experience supporting healthcare technology environments
What We Offer
- A meaningful role supporting the technology that enables patient care and healthcare operations
- Opportunities to work with a wide range of enterprise technologies, applications, and end-user systems
- Advanced technical troubleshooting and subject matter expert responsibilities
- Professional growth through certifications, technical development, and hands-on project experience
- Exposure to enterprise IT operations, infrastructure, and healthcare technology environments
- Collaboration with experienced technology professionals across multiple IT disciplines
- A supportive team culture focused on service excellence, innovation, and continuous improvement
- Career advancement opportunities within Information Technology and Digital Services
- A stable healthcare organization where your expertise helps support thousands of caregivers, employees, and patients every day
- A workplace built on teamwork, accountability, reliability, and exceptional customer service
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FAQs About Desktop Support III Jobs at Deaconess Health System
What is the work location for this position at Deaconess Health System?
This job at Deaconess Health System is located in Evansville, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Deaconess Health System?
Employer has not shared pay details for this role.
What employment applies to this position at Deaconess Health System?
Deaconess Health System lists this role as a Full-time position.
What experience level is required for this role at Deaconess Health System?
Deaconess Health System is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Deaconess Health System for this role?
Deaconess Health System offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Deaconess Health System?
You can apply for this role at Deaconess Health System either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.