Desktop Support Specialist
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Job Description
Client is a national leader in the design, installation, and maintenance of technical infrastructure supporting utilities, industrial facilities, healthcare systems, government agencies, educational institutions, and energy providers. Through our family of companies, we engineer and construct transmission, distribution, life safety, and communications systems across the U.S.
We operate with high standards of Safety, Quality, and Productivity , grounded in mutual respect, technical excellence, and customer satisfaction. Our success is built on talented people who bring grit, accountability, and pride to their work every day.
Phalcon is seeking a Desktop Support Specialist to join our Corporate IT team in Farmington, CT. This role provides hands-on technical support to a large number of users across multiple offices and active construction jobsites nationwide.
What You'll Do
- Provide end-user technical support in person, by phone, and via remote access tools
- Diagnose and resolve hardware, software, and connectivity issues with a customer-first mindset
- Support desktops, laptops, mobile devices, conferencing equipment, and peripherals
- Deploy and image systems using Microsoft-based tools and standardized configurations
- Coordinate technology deliveries, installations, and user equipment transitions
- Maintain accurate inventory of IT assets using asset tracking software
- Support Microsoft environments including Windows OS, Office 365, Active Directory, and mobile platforms
- Communicate with hardware and software vendors to coordinate service and support
- Participate in cross-functional projects to evaluate and deploy new technologies
- Follow IT security protocols and maintain strict confidentiality
- Continue professional development through company-supported training and self-learning
- Provide occasional travel support to other company locations as needed
- Perform other duties aligned with IT operations and business needs
What You'll Need
- Working knowledge of LAN/WAN networking concepts, including wireless networks
- Experience supporting Microsoft Windows, Microsoft Office, and iOS/Android devices
- Familiarity with Microsoft Active Directory and Office 365 environments
- Strong troubleshooting and problem-solving skills across varied user skill levels
- Excellent customer service and communication skills
- Ability to work independently, manage competing priorities, and meet deadlines
- High level of integrity, discretion, and critical thinking
- Comfortable operating in a fast-paced, dynamic environment
- Web design experience a plus, not required
Education & Certifications
- Associate degree in Computer Science or 1 3 years of relevant IT support experience preferred
- Microsoft or industry-recognized IT certifications preferred
- Valid driver's license and reliable transportation required
- Must pass background check and drug screening
Schedule & Work Environment
- Monday Friday
- Onsite role based in Farmington, CT
- Minimal travel to company locations may be required
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.