Desktop Support Specialist

Desktop Support Technician I (Contract)Location: Greater Phoenix, AZ (Hybrid)Employment Type: Full-Time Contract About the OpportunityJoin a mission-driven organization at the center of the U.S. financial ecosystem, supporting secure, high-volume payment and identity services used by millions of consumers and financial institutions every day. This is an opportunity to work in a highly trusted, technology-forward environment where security, reliability, and customer experience are critical to success. Role OverviewThe Desktop Support Technician I is responsible for providing hands-on technical support to internal users, resolving day-to-day IT issues, and collaborating with senior technicians to ensure a seamless technology experience. This role is ideal for someone early in their IT career who thrives in a fast-paced, service-oriented environment. Key Responsibilities

• Troubleshoot and resolve Level 1–2 technical issues for internal users, escalating when needed*
• Provide support for multi-factor authentication (MFA) tokens and secure access tools*
• Support mobile devices including iPhones and mobile hotspots (MiFi)*
• Accurately document, track, and update all work using an IT ticketing system*
• Perform basic administration of Active Directory users and groups under guidance*
• Partner with senior technicians to ensure timely and effective issue resolution*
• Deliver professional, responsive, and customer-focused communication*
• Maintain a strong focus on security, risk mitigation, and data confidentiality*
• Stay current on emerging technologies and best practices*
• Complete all tasks with accuracy, efficiency, and a high level of service quality*
• Support additional tasks and assignments as needed

Required Qualifications

• High school diploma or GED required*
• Minimum 1 year of experience in desktop support or a related IT role*
• Experience troubleshooting WAN/LAN connectivity, VPN access, and desktop environments*
• Working knowledge of:*
  • Windows 10 operating systems* *
  • Microsoft Office Suite (Word, Excel, Outlook)* *
  • Microsoft Exchange tools* *
  • Software installation and basic system configuration*
• Basic understanding of network infrastructure and architecture*
• Strong attention to detail and problem-solving abilities*
• Excellent communication, interpersonal, and customer service skills*
• Ability to manage multiple tasks and priorities in a fast-paced environment*
• Self-motivated with the ability to work independently and meet deadlines*
• Strong organizational skills and a proactive, “can-do” mindset*
• Must be a U.S. Citizen or U.S. National*
• Ability to pass background check and drug screening

Why This Role?

• Gain experience supporting critical infrastructure within a leading financial technology environment*
• Work with modern enterprise tools and security-focused systems*
• Build foundational IT skills in a collaborative, professional setting*
• Opportunity to grow within a highly respected and innovative organization