Desktop Support Tech
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Overview
Compensation
$19-$28/hour
Job Description
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Richmond, VA and provide end-user support.Duties and Responsibilities:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Supports and maintains user account information including rights, security, and systems groups
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Resolves network connection issues, track network connections back to network switches
- Escalates problems and issues to a higher level of support if unable to resolve
- Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
- Interacts with customers, responding to routine technical questions or requests for information
Skills and Qualifications:
- Minimum 3 to 6+ years of experience supporting PC Hardware and software
- Comfortability providing hands and feet support for Server and Network is a plus
- Experience supporting mobile data plans, mobile networks, and devices is a plus
- Minimum 3+ years of Deskside Support experience
- ServiceNow or similar ticketing system experience
- Hardware and software support experience
- Customer Facing experience
- Able to train quickly on procedures and should have good IT knowledge base
- Basic network troubleshooting skills
- Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
- CompTIA A+ certification preferred but not required
Wage Range: The rate for this position is between $18.75 - $27.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.Expiration Date: This posting is anticipated to remain open until 3/27/2026.CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
Automate your job search with Sonara.
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FAQs About Desktop Support Tech Jobs at Compucom Staffing
What is the work location for this position at Compucom Staffing?
This job at Compucom Staffing is located in Richmond, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Compucom Staffing?
Candidates can expect a pay range of $18.75–$27.5 per hour for this role.
What employment applies to this position at Compucom Staffing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Compucom Staffing?
You can apply for this role at Compucom Staffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.