Desktop Support Technician
Apollo Technology Solutions LLCSanta Fe, NM
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Overview
Remote
On-site
Job Description
Title: Desktop Support TechnicianLocation: Santa Fe, NM - OnsiteDuration: 11 MonthsInterview Type: In PersonJob Description:Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.Key Responsibilities:
- Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
- Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
- Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
- Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
- Support internal teams and collaborate with vendor support to resolve hardware and software issues
- Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
- Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
- Prioritize and manage multiple tickets simultaneously based on urgency and business impact
- Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
- Strong troubleshooting skills across hardware, software, and basic networking issues
- Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
- Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
- Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
- Strong customer service and communication skills, with the ability to support both technical and non-technical users
- Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment.
- The position is full time, 40 hours On-Site, no remote option available.
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FAQs About Desktop Support Technician Jobs at Apollo Technology Solutions LLC
What is the work location for this position at Apollo Technology Solutions LLC?
This job at Apollo Technology Solutions LLC is located in Santa Fe, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Apollo Technology Solutions LLC?
Employer has not shared pay details for this role.
What employment applies to this position at Apollo Technology Solutions LLC?
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