Desktop Support Technician

Family HealthCareFargo, ND

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Overview

Remote

On-site

Job Description

Family HealthCare is seeking a Desktop Support Technician to join our team!The Desktop Support Technician will strive to resolve customers' technical issues effectively and efficiently while providing the highest level of customer service possible.DutiesIdentify, research, and resolve technical problems for users

Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.Document, track, and monitor issues to ensure timely resolution.Work in collaboration with the System Engineers and clinical staff to resolve problems.Design, image, and deploy hardware solutions.Assist in evaluating, documenting, and deploying corporate software tools.Perform general technical and administrative tasks.Support the organization as needed

Perform other duties as requested

Participates in departmental or organizational meetings and trainings

Demonstrates ability to use equipment relevant to the position

QualificationsAA in Computer Science or related technical field or equivalent experience

Healthcare knowledge and experience (desired)Experience in a helpdesk environment

Health information systems experience

Customer service experience

Benefits Overview: Family HealthCare offers a comprehensive benefits package that includes medical, dental, and vision coverage; employer HSA contributions; a 401(k) plan with up to a 4% employer match; paid time off; paid and floating holidays; employer-paid life and AD&D insurance; disability coverage; an Employee Assistance Program; and additional wellness and employee discount programs. Eligibility may vary based on employment status.

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FAQs About Desktop Support Technician Jobs at Family HealthCare

What is the work location for this position at Family HealthCare?

This job at Family HealthCare is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Family HealthCare?

Employer has not shared pay details for this role.

What employment applies to this position at Family HealthCare?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Family HealthCare?

You can apply for this role at Family HealthCare either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.