Desktop Support Technician_Springfield

Gr8ttek, LLCSpringfield, OR

$20+ / hour

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Overview

Career level

Senior-level

Remote

On-site

Compensation

$20+/hour

Job Description

Gr8ttek is currently seeking a Desktop Support Specialist in Springfield, OR.

This is a long-term potential CTH opportunity. The pay will be $19.50(W2). The conversion is typically around 6 months.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our client’s needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers., if this is you, then keep reading and apply!

Desktop Support Responsibilities:

Provide support to client-identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user deskside support and other related activities.
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
Understands and follows all documented service operations policies and procedures.

Requirements:

Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired

By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

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FAQs About Desktop Support Technician_Springfield Jobs at Gr8ttek, LLC

What is the work location for this position at Gr8ttek, LLC?

This job at Gr8ttek, LLC is located in Springfield, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Gr8ttek, LLC?

Candidates can expect a pay range of $19.5 (per hour).

What employment applies to this position at Gr8ttek, LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at Gr8ttek, LLC?

Gr8ttek, LLC is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Gr8ttek, LLC?

You can apply for this role at Gr8ttek, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.