Desktop Support Technician

MetroSysVincennes, IN

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Position Overview

MetroSys is seeking experienced Desktop Support Technicians to support a large-scale Windows upgrade initiative within a hospital environment. This role will focus on upgrading, imaging, deploying, and validating approximately 1,400 Windows devices while minimizing disruption to clinical and administrative operations.

Candidates must be comfortable working onsite in a healthcare setting and adhering to strict security, compliance, and operational standards.

Key Responsibilities

Perform Windows OS upgrades and re-imaging on desktops and laptops across multiple hospital departments.
Backup and migrate user data, profiles, and settings as required.
Install and validate required applications, security tools, and updates post-upgrade.
Coordinate device swaps and ensure minimal downtime for clinical and administrative staff.
Troubleshoot hardware, software, and driver issues during deployment.
Document completed upgrades and update asset management systems.
Follow hospital compliance, privacy, and infection-control protocols.
Provide brief end-user support and walk-throughs following upgrade completion.

Required Qualifications

2–5 years of hands-on desktop support experience.
Strong experience performing Windows 10/11 upgrades and system imaging.
Familiarity with enterprise deployment tools (SCCM, Intune, or similar).
Experience backing up and restoring user data.
Ability to work onsite in a hospital or regulated environment.
Strong customer service and communication skills.
Ability to lift and move equipment as needed.

Preferred Qualifications

Prior healthcare or hospital IT support experience.
Experience supporting clinical workstations or shared device environments.
Familiarity with Active Directory and user account troubleshooting.

Project Details

Fully onsite role.
Project-based engagement (timeline dependent on deployment schedule).
May require flexibility for early morning, evening, or weekend upgrade windows to minimize operational disruption.

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FAQs About Desktop Support Technician Jobs at MetroSys

What is the work location for this position at MetroSys?

This job at MetroSys is located in Vincennes, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MetroSys?

Employer has not shared pay details for this role.

What employment applies to this position at MetroSys?

MetroSys lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at MetroSys?

MetroSys is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at MetroSys?

You can apply for this role at MetroSys either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.