Desktop Support Technician
RICEFW Technologies Incthoreau, NM
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Overview
Remote
On-site
Job Description
On-Site Santa Fe, NM. Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Questions
This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.
Key Responsibilities
- Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
- Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
- Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
- Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
- Support internal teams and collaborate with vendor support to resolve hardware and software issues
- Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
- Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
- Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
- Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
- Strong troubleshooting skills across hardware, software, and basic networking issues
- Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
- Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
- Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
- Strong customer service and communication skills, with the ability to support both technical and non-technical users
- Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment The position is full time, hours On-Site, no remote option available.
| No. | Question | Consultant Answer |
|---|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? | |
| Question2 | What is your candidate's email address? | |
| Question5 | Does your candidate reside in Santa Fe, NM? And are they willing to work onsite 5 days a week? |
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FAQs About Desktop Support Technician Jobs at RICEFW Technologies Inc
What is the work location for this position at RICEFW Technologies Inc?
This job at RICEFW Technologies Inc is located in thoreau, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at RICEFW Technologies Inc?
Candidates can expect a pay range of $36.53.
What employment applies to this position at RICEFW Technologies Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at RICEFW Technologies Inc?
You can apply for this role at RICEFW Technologies Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.