Desktop Support Technician

RYOBIAnderson, South Carolina

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Job Description:

ABOUT TTI

Techtronic Industries is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floor Care for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction, and infrastructure industries. The Company is committed to accelerating the transformation of these industries through superior environmentally friendly cordless technology. At TTI Anderson, our brands RYOBI and HART are recognized worldwide for their deep heritage and cordless product platforms of superior quality, outstanding performance, safety, productivity, and compelling innovation.

*This position will be onsite M-F 8am - 5pm*

JOB SUMMARY

Install, configure and maintain company hardware, software, and operating systems.

RESPONSIBILITIES / SKILLS

Configure and deploy hardware to new users and upgrade existing equipment when necessary.
Perform DUO administration for users switching phones or needing resets.
Perform laptop imaging and set up for new and existing employees
Provide encryption keys to users as required
Provide support and troubleshooting for all company hardware and software
Install and configure desktop software
Manage Desktop Support incident queue in Service Now completing or assigning tickets as necessary
Update tasks with periodic problem status and resolution information
Recommend equipment purchases as needed
Perform asset management tasks as required
Perform inventory of computer supplies as required
Perform necessary Windows updates
All other duties as assigned

EDUCATION AND EXPERIENCE

Education: Associates degree in related field or equal years of field experience
2 Years of Experience and A+ Certification Preferred
Knowledge of specific systems or technologies / years or level of experience with each required

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times and push a cart containing equipment.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title.

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FAQs About Desktop Support Technician Jobs at RYOBI

What is the work location for this position at RYOBI?

This job at RYOBI is located in Anderson, South Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at RYOBI?

Employer has not shared pay details for this role.

What employment applies to this position at RYOBI?

RYOBI lists this role as a Full-time position.

What experience level is required for this role at RYOBI?

RYOBI is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at RYOBI?

You can apply for this role at RYOBI either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.